McDonald's — Restaurant in Victoria

I am LIVID. I don’t usually leave reviews because I’m far too busy raising my five children (yes, five — all miracles, thank you very much), but what happened at your so-called McDonald’s deserves its own Netflix true crime documentary. First of all, I walked in and was immediately hit with the smell of stale fryer oil, despair, and what I can only describe as “teenager who doesn’t want to be there.” The floors were stickier than a toddler’s hand at a birthday party, and the ketchup dispensers looked like crime scenes. I ordered a “Happy Meal” for my daughter Cassandra, who was feeling brave and chose the chicken nuggets. A simple request, right? WRONG. She took one bite and immediately began coughing like she had swallowed a LEGO. Why? Because your chef (if we can call them that) thought it would be quirky to toss in a prehistoric fossilized Panko breadcrumb the size of a toddler’s fist. She’s eight! EIGHT! This nugget nugged so hard it almost sent her to the ER. Meanwhile, I was screaming for help while holding a juice box, a diaper bag, and my own sanity together with one bobby pin. And what did your staff do? Stood there. Blank stares. One girl giggled. GIGGLED. What kind of dystopian McHellscape are you running? Also — your ice cream machine? Still broken. The play area? Smelled like sadness and expired apple slices. The bathroom? I’ve seen cleaner porta-potties at music festivals. One of my kids came out and asked if raccoons had been living in there. I honestly wouldn’t be surprised. I want answers. I want coupons. I want a written apology from Ronald himself. And most importantly, I want Cassandra to feel safe eating a nugget again. Do better, McDonald’s. You’ve messed with the wrong mom. Do better, McDonald’s. Because right now? You’re not loving it. And neither are...

Stopped at the north bound McDonald's on the Hume at Wallan. Was in the process of taking a premature baby visa ambulance to Shep. Placed my order via the app and proceed into the store. I ordered a bacon and egg muffin meal with extra bacon, a medium strawberry thick shake, a small vanilla thick shake and a hash brown for my co worker who was monitoring the baby in the ambulance. I had order no:122 and waited and waited while orders got served right up to order 128. Finally my order was called and I took it and hit the road. I shouldn't have. This was the worst McDonald's I have ever had, period. The muffin was burnt, flat and dry, tough as leather and barely warm, the hash browns were warmish soggy, the strawberry snake was chocolate and the vanilla Cooke zero tasteless. Turns out the food had been sitting on the counter under the nose of the guy serving drinks for at least 10 minutes. I mean, this food was so disgusting that it made the food served up at the royal children's hospital Mcdonald's, which up until now has been the low point but Wallan made honestly made the food at RCH Mcdonald's look ala carte in comparison. I mean, surely the person cooking this food could see that it was rubbish and only good for the bin, talk about not having a clue about what is edible and what is rubbish. I'll never buy from this store again if this is what they think...

Went to the McDonald's at Wallan outbound. Ordered a happy meal and a cheeseburger meal and a caramel frappe with a shot of coffee, which I thought was a somewhat easy thing to make, but apparently i was wrong. I waited 30 minutes, it wasn't busy, the staff kept going and reading the order again and then doing something else instead of finishing the other orders. They had about 5 different orders on the counter the entire time I was waiting, they kept adding more orders instead of finishing the others.

When my order was finally done, they forgot to make my frappe, which i find weird because of the amount of times they checked the orders. They then spent an extra 10 minutes making it, after I told them they forgot. And they left it there at the ice machine thing and forgot about it, after telling each other how difficult it is to make it while i was standing there waiting. It ended up being a coffee frappe, no caramel at all. My burger had very little sauce, I had to check if there was any because i didn't think there was.

This happens every time I come here. Badly managed staff and terribly made food. If they didn't take an hour to so something so simple I would've asked...