Subway — Restaurant in Victoria

Ordered a gluten free wrap platter for a birthday. When we received it it was brought home and opened immediately. Once opened it was obvious that all the wraps were broken in pieces with no care taken as to how they were handled before collection. A phone call was made to the store to complain and get a refund and we were told that the gluten free wraps are like that (which I find unlikely as they were not even fit to serve my dog). We contacted the store and the staff contacted the managed...as they had left for the day and the manager, after a very rude conversation on their behalf agreed to refund the platter. However when we got to the store for the refund the owner of the store over rode the manager and refused the refund while being extremely aggressive. I would not order from the store ever again if this is the quality of food they produce and the lack of responsibly taken when a purchase product is not up to the standard it is advertised as while trying to shift blame on to...

I received a "we miss you" email from Subway that states I get a free drink and cookie with any sub or wrap purchase. I went to redeem it at this particular Subway because it's closest to where I live. I showed the employee my email and he said they don't participate in that. This is the second time I've been told that, but I thought since it wasn't a promotion, they would have honored it. Once I was told they wouldn't, I walked out the door and gave my business to a Subway that did. I will never be returning to this...

I got served by umanshu and had a horrible customer service experience what happened was i went today to get a pesto chicken subway, first of all he did not put the right chicken and did not ask about veggies at all i was telling him to put this this he filled it few slices which was not enough for a foot long subway.. he treated me like a slave as i am a poor guy and in the end he did not ask about salt n pepper Surely he needs to change the interaction or attitude with their customers else I would recommend...