Sweet Indulgence — Restaurant in Victoria

QUALITY & CUSTOMER SERVICE VERY POOR! Have been a loyal customer for well over 10 years, however the last 2 years the quality of the cakes is extremely poor. Celebration cakes which have been pre-ordered have had numerous stuff-ups. One example; requesting cream cheese icing and receiving butter icing despite cream cheese being clearly written on the instructions. I'm not a cake connoisseur but it's so obvious the cakes are not fresh. They are dry and too crumbly, as if they've been sitting in the freezer too long. The final straw was this weekend. Ordered a lemon meringue, which on many occasions had a perfectly lemony custard, biscuit base was the perfect consistency, buttery moist but still structured and the meringue used to be like giant peaks of marshmallowy heaven. This time it was the complete opposite. The custard barely tasted like lemon. The crust was like cardboard, the sugar in the meringue had not been dissolved. AND the middle of the tart was so sunken they built it up with sponge under the meringue!!! I truly was embarrassed to serve this. We have made calls to the business numerous times over the last 2 years but never is a discount or compensatory cake offered. Don't like to leave bad reviews but i feel this one is highly necessary....don't...

I thought I was doing the right thing by not ordering run of the mill cake for a special occasion. The girl who took my order was so friendly and helpful even excited to be discussing my options. My request was simple a layered cake with four layers, white mud cake and blue. Macaroons and drissle with a happy 21st plaque. The cake was a huge disappointment!! Buttercake not mud cake. Piping on the top looked like blobs. Macaroons were plonked on not even arranged and were sprayed with blue food colour not actually blue!! And white. Cake was two thick layers instead of four so no frosting in the middle! Plaque was stuck on the side of the cake not mounted on the top and was hardly readable. Would not recommend if you want a specially cake for a memorable occasion. I did not get what I asked for, what was suggested to me or what I paid for$$ Disappointed as you only get one chance at a...

Special ordered a cake, paid extra for what I wanted, which I didn't get. Should have been vanilla cake with brown chocolate mousse on inside and outside. l got the vanilla cake, plus what was supposed to be brown chocolate mousse on the inside, however the outside was apparently white chocolate mousse. The outside was rock hard and the docket that came with the cake said it was buttercream. This cake tasted disgusting except for the sponge. It was not the cake I ordered either. I've been offered a store credit which I won't be able to use and have now been told I can get a refund if I return the cake which ended in the bin. This is a totally unacceptable response. I have used this company over many years and have always been happy with the cakes delivered. I have also recommended them many times,...