The Wally Pub, Walhalla Lodge Hotel & Pub — Restaurant in Victoria

We’ve attempted to eat here twice. Both times there were people inside and out the building, eating and drinking. The first time the man at bar rudely told us there wasn’t any space…though there were many empty tables and it was off season.

The most recent time we took family up there was school holidays, and we had brought people who were really looking forward spending time in town. It was 2pm, and when we looked online it said the pub was open until 11pm (still does). We saw approx 4-5 families eating, but when we got to the bar the girl just said, “kitchens closed”. I explained online had said that they were open until 11, and she rudely told me to check the Facebook page and to go to the cafe up the road….but the cafe up the road was closed because someone had an appointment.. I then asked if we could at least have a cuppa…nope, cold drinks only. It was then the 6 of us walked out, along with the couple who were behind us who were also pretty disappointed.

So much for the sign on the door saying they’re open and ‘welcome to come in’. I get that the kitchen has to close at some point, I’ve worked in hospitality for a long time. But it doesn’t take much to put a sign on the door to say you’re closed, or change the hours listed online, or even be a little more friendly or offer a cup of tea when you’re going to stay open a little longer because others aren’t even halfway through their meal.

I used to have good memories of Walhalla, and had plans to take many family and friends there now we live nearby again…but I’ll pass, and unless you want to feel like an inconvenience, I suggest you do the same. You’d think working a few extra hours over the school holidays would be a good business decision…especially with so many places in town...

A communication issue turned into quite the problem.

A self admitted new staff member approached our table, asking if my partner would like the rest of her sausages, mash and veggies in a takeaway container. My partner said yes.

Her half full plate of food, including an entire sausage and all the veggies and mash that were served was taken away. When the staff member returned, we were only given a sausage in a plastic bag. We explained that we wanted the rest of the meal in a takeaway box and the staff member apologised and said it had already been thrown away. Unfortunate but the new staff member took responsibility.

It was then after I went to the bar to ask for some sort of refund for the almost entire meal that was thrown away, an older lady (seemingly a manager) approached my partner at our table and began to explain to her that there is nothing that they can do and that it was my partners fault that the food was thrown out.

When we went to further explain the issue, we were interrupted and spoken to quite rudely. This is what has prompted such a scathing review.

If staff could please contact me regarding this situation, it would be greatly appreciated.

P.S. the young girl at the bar was lovely and...

Such poor service that we left without ordering!! Last week I booked a table for my family and I to have dinner at the Wally Pub. I booked for 7.30 as I knew that we would be on the 6pm August night train which runs for approximately 1 hour. Upon arrival last night at 7.35 there was no service so we sat at a table with my name on it. A few minutes later a waitress came to the table and snapped at us with instructions to order immediately as the kitchen was about to close. (Pretty disappointing considering it was a Saturday night, in addition to this on an evening that the there is a night train running) I looked at the menu briefly but it seems I couldn't get over the fact that we had been spoken to so rudely. The was absolutely no pleasantries given AT ALL. In the end it left such a sour feel to the night we ended up leaving and got dinner in Traralgon. Unfortunately this experience in Walhalla has made me reconsider ever coming back. Which is sad as I know they have been pushing for tourists to return...