Yahava KoffeeWorks Swan Valley — Restaurant in West Swan

I sometimes visit this café for a coffee because the countryside atmosphere is very refreshing. However, the outside tables and chairs could use more frequent cleaning and perhaps a small upgrade. The service is consistently slow, but the coffee itself is very good.

Recently, I had a very unpleasant experience with the manager, Tracey, whose customer service skills were extremely lacking. I placed an order that was completely messed up and had to be redone after a lengthy argument with the staff. To make matters worse, Tracey intervened to inform me that I needed to pay an extra $0.80 for an additional shot. When I pointed out that, after all the confusion and delay with my order, it seemed unreasonable to still charge me extra, she sharply replied, “It was a human error and you need to pay for what you are consuming.”

I found this response shocking coming from a manager, who should demonstrate a higher level of professionalism and customer care. This attitude could easily put customers off and discourage them from returning. I strongly suggest the owners address this...

Great coffee experience. As soon as you step in, the coffee aroma overwhelms your senses. You can get your custom roasted coffee here with beans imported from all over the World. They also do roasting demonstrations as well as coffee tasting sessions. Delight your tastebuds during the tasting sessions as the barista brings you on a coffee experience journey from mild to strong.

Apart from coffee, they also have exotic tea leaves and flowers which you can purchase ad well.

Much to my delight they also have chocolate. It was amazing enough to try their selection of chocolate pieces and coffee been covered chocolates in white, dark and milk.

You can also get your coffee accessories and paraphernalia such as mugs, moka pots from Bialleti and Aeropress coffee press.

After tasting and shopping, sit down, relax and have a cup of coffee or tea with some excellent selection of cakes they have there.

Try the coffee bean covered chocolates. They are amazing and great as gifts to bring back to share with...

Great little spot, lovely coffee - plenty of variety. The staff were very friendly and helpful. They asked if we would like to do a free coffee tasting - we were able to taste 4 different coffees and learned a lot about coffee flavours during this time. The store was extremely busy at 10:30am on a Saturday, however we then also had a staff member teach us a little about the various ways to brew coffee. They had tea, coffee and hot chocolate available to purchase (various types) as well as cups, mugs, glasses, plungers, aeropress, perculators etc. Quirky gifts also to purchase also. We purchased coffee beans and had them ground on-site for our new french press. We then went through to the cafe to buy a takeaway coffee on the way out. Limited seating indoor/outdoor. Lots of parking. Toilets available. Gorgeous spot. The entire store...