Atwell Pizza and Pasta — Restaurant in Western Australia

Last night we ordered pizza just after 7pm using the stores app, due to the busyness of the time it was going to be longer roughly 50 mins, so after a hour we called the store apparently it was on its way, another 15 mins go by still nothing according to the app our pizzas were still cooking, called the store again apparently the driver mistook our pizzas for another order sent it too another house so getting remade, another 20 mins called back no one could tell me what was happening after getting passed around by 4 different staff and they have no clue what is happening, by this time almost 2 hours have passed got told they will remake it and have it out to us within 15 mins, 20 mins later still no pizza called back got told driver is on his way wanted a refund by the manager can't authorise a refund at 8.58 our pizza arrives, tried calling the store today to speak with the owner and got hanged up on called back again and got hanged up on again.

Do not get pizza from these CROOKS AND THIEVES AND...

Ordered 2 pizza about 3pm online for 6pm delivery..0645pm we rang for follow up it’s says it’s on the way. Half an hour later, still waiting. We call again, it’s said it’s on the way..0745, not arrive still, we call again, we are asking for refund the bloke said it’s on the way, really?..2 hours on the road that pizza?.0800pm still not arrive,.🤬🤬0815 nothing..and after 2 hours and 30 mins waiting no pizza arrive..🤬🤬my family are all hungry!..🤬🤬obviously we refund, and I hope they will give as are money back in my account..my mother in law just end up eating egg on toast..and my husband and kids had a take away burger from hungry jacks! Never again will order in this pizza...

Phoned up at 7pm on a Friday night, simple order 2 family pizzas and large buffalo wings. Was told 25-35 minutes delivery. At 8pm my guests were starving and I rang back. No apologies...it was on the way. At 8.20pm I rang back after starting to prepare some food at home, no apologies, "it was almost there". At 8.35 we were in the middle of a quick meal at home when the cold pizzas finally arrived. Bear in mind I live 4 kilometres away. Never use this place again, a pity because I could see the pizza would have been good if it had been fresh and hot. Not like this is a new business,...