Aussie Pizza and Kebab — Restaurant in Western Australia

I don’t consider myself a steady customer, but I do consider myself a loyal one as Aussie Pizza and Kebab do make excellent pizza’s and I have been ordered from them since 2017.

However, yesterday I experienced something bizarre that has left a bad taste in my mouth (and not due to the food). I ordered in the evening via Menulog and within an acceptable time the delivery driver arrived. After a few minutes digging around the back of his car he gave me my order. When I went inside and checked I realised it was wrong and I went outside to speak to the driver, but he had already departed.

I contacted the store but could not get through as they were obviously busy. So I waited 15-minutes in case the driver had realised their mistake and came back. He did not and with my niece and I hungry and the pizza’s getting cold we starting eating.

8-10 minutes later the driver reappeared, admitted his mistake, and asked for exchange the original pizzas with my order as the other customer wanted what they had paid for. We admitted we had waited and contacted the store but after neither proved successful we started eating the pizzas we received as they were getting cold.

After a little bit of back-and-forth with the driver very hesitate to realise he had made a mistake and taking ownership of that fact he made me speak to the store manager (I assume). He was not willing to compromise and in the end, the close out the situation and actually have my dinner I paid for the other customer to receive fresh pizzas.

So, in the end, I ate cold pizza as my original order had well and truly cooled down, paid an extra $40 for the other customer to get fresh, hot pizza and generally felt I had, had to pay for the mistakes of others.

I know mistakes happen, I know that the drivers working for Menulog are on a basic income, but a mistake is a mistake and if you are uncontactable in order for me to assist you in rectifying it, then why am I solely responsible. Good customer service would have been for the store AND the driver to go halves in preparing fresh orders for both customers rather than expecting one customer to dig you out of the hole you dug for yourself.

So, on that note Aussie Pizza and Kebab, I know it won’t make any difference, but I won’t be back. I’ll spend my money...

Never again Terrible Customer service Menu Log order Didn't seem to process Called the shop direct and it was confirmed no order had come through Told me to give it 10 mins In which I did Then reconfirming order hadn't been placed proceeded to place my order direct over the phone for pick up On arrival for pick up I recieved a message Menu Log order was confirmed I entered the shop to address situation told me Too bad !! Took no responsibility of my 2 calls where he told me no order was received in actual fact it had come through 44 mins earlier It was cooked and in warmer waiting for driver The order I had paid for but could not take with me I said madness order ready but have to leave in warmer and wait to be delivered So over 30 minutes later get the order delivered he stated he didn't care and I don't know the system He couldn't give me order as it was marked delivery not pick up I said bonus for driver gets paid anyway as I had paid the fee Word of mouth is a...

Walked in for the first time there and ordered a family pizza. Waited for over 30 minutes at the store cause they were busy. After the long wait, owner gave me a large size pizza, not the family size. I told the owner that I asked and paid for a family size! He then refunded me the price difference between large and family size, saying that he could not make a new fresh one cause they were too busy. Not an apology nor a single smile from the owner. Mate, if you have no pride on your job, go ahead and change your life, don't be miserable and don't provide such a poor service. And the worst thing is that pizza does not taste much different from dominos one. Not recommended at all.

EDIT#REPLY TO OWNER: My story IS genuine and DID happen at your store. What sort of free samples you are talking about!? I paid in advance for the family size, and you gave me a smaller size one. I have never asked for "free samples". Get off the beer mate or...