Absolutley terrible service, completely clueless staff!
Decided to get lunch here with my wife and kids today. The kids meals came out soon enough, but there was no cutlery on the table. When I politely asked the waitress who brought out the meals for knives and forks, she said she'd get them and then proceeded to clear the table behind us as a priority. Only after the table was cleared, did she bring us the cutlery, so the kids could actually eat the meals in front of them. This was slightly annoying and wouldn't be notable in itself, but it gets worse...
My meal came out shortly after the kid's meals and I expected my wife's soon after. After ten minutes of my poor wife watching me and the kids eat our meals, I was forced to go to the front counter to ask them if they'd forgotten her meal (the place wasn't even busy). The girl at the front counter was friendly enough, and checked with the kitchen; she came back, apologised, and told me the missing meal was coming now, so I sat back at my table. Again, IF this was the end of it, not really notable, but to our disbelief, instead of our meal coming, we then watched the waitress taking meals to a table of people who arrived after us.
Another five minutes passed, and STILL no meal! I kept saying to my wife; the girl said yours was supposed to be coming now!
We then got sick of waiting a second time and my wife offered to go ask at the front counter AGAIN (as she wanted me to be able to finish my meal). She was gone for five minutes and I expected her to come back followed by wait staff bringing her meal. But no - just her. I asked her what happened? She said she made to wait at the counter while she overheard the kitchen staff arguing about how they made the order ages ago, and where did it go, and who sent it to the wrong table etc. until the poor girl at the counter came to once again apologise to my wife and she told her it's getting sorted now, so my wife sat back at our table.
Me and the kids had long finished our meals by now.
A member of the kitchen staff then came to our table pointing at a cash register receipt of our order, asking us to tell him which of the meals on the order hadn't arrived. At this stage we were in disbelief at the lack of organisation, lack of service and lack of apology. Just behind this staff member came the waitress with a soup that we're sure she'd just fetched off of a table of other patrons and brought straight to ours, she handed it to my wife with both of her thumbs overhanging the inside of the soup bowl. The soup was not the specific soup my wife ordered and the rice she ordered as a side, STILL hadn't arrived.
At this point we we're rightfully fed up and decided that there was no point waiting any longer and went to the counter to ask for our money back on the items we didn't receive. The girl at the counter went to the kitchen to query the refund, we heard (I guess) management agreeing to refund us. We were then refunded only for the items we didn't receive (normally at this stage a voucher or an apology from management would be the norm). At no state did any member of management come to speak to us face to face, and the only apology we got was from the poor girl at the counter who had nothing to do with poor service. Terrible customer service and clueless wait staff. We left very unhappy and with my poor wife never having eaten anything (apart from what I shared of my meal).
Will...
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