Kaffeine Cafe. — Restaurant in Western Australia

First visit- Nice coffee & yummy Scones with Jam & Cream. Menu looks exciting but not all items are shown on the app & somewhat pricey. Good cabinet display of cakes & food. Unfortunately though as this is the only Cafe In the area they certainly have the monopoly of people which makes this place very busy & enduring long wait times. 2nd visit- longer wait times, but this time they didn't deliver to our table, they sent me a msg via the app to say my order was ready, I approached the counter & Unfortunately they couldn't find my order which was later found sitting on top of one of the machines whilst I was waiting again to have my order remade & cooked, the whole experience was handled quite poorly & no real apology, she even tried to hand the original order to me which I wasn't happy about because it was no longer hot, up to me she said 😅. 3rd & final visit- Decided to give them one more go as this place is in a convenient location for me but we left after our coffees & didn't order breakfast as planned due to the Atmosphere being loud & uncomfortable, too many noisy kids, one walking on the table, 2 crying on the floor & others playing hide n seek, their parents were just chatting away while their kids did as they pleased. Upon leaving we noticed a man Feeding his dog from the Cafe's plate he placed on the ground. Mostly Retirees, Parents & kids eat here I noticed. Outdoor shaded dining area but unfortunately too cold to...

I've been coming here for coffee since becoming a local to the area 18 months ago. Today I sat down for a dine in coffee for the first time ever with my husband, a plate with a few biscuits arrived with the coffee and although a bit confused we assumed it may have been complimentary biscuits that came with coffee, something that isn't unusual with some cafes/coffee places. A staff member approached us a few minutes later, and in a very condescending way told us we should have used common courtesy and not accepted something we didn't order and that they "wouldn't make us pay for it this time". If we had been given a plate of food, or a muffin, or even a something slightly more gourmet than a couple of biscuits of course we would not have taken it. It was totally unnecessary over a couple of biscuits, that could have easily been mistaken for something complimentary. I'm so incredibly disappointed in the way we were spoken to, sadly I'll have to find a new regular...

Edit: this was initially a 1 star review but due to the venue's handling of my concerns I feel that it's only fair this is raised to reflect the actions.

Salmon patty had no taste of salmon and was completely unseasoned. Accompanying aioli only had the faintest hint of garlic and tasted almost like straight mayonnaise. Spinach and ricotta roll was soggy and i couldn't taste either the spinach or ricotta due to cumin seed overpowering any other flavours. Mediterranean patty tasted like mashed pumpkin with frozen vegetables,rolled in pepitas and poppy seeds. 5.I was told the time to heat these up would be 5 minutes so rather than take them with me and heat them after my appointment i waited 20mins and was 10min late to my appointment. 6.No prices displayed on the cabinet items. Price for this experience was $40. Veg Panini was nice, well seasoned and a good combination of flavours however the overall experience was entirely disappointing...