Safari Restaurant — Restaurant in Western Australia

Two out of three dishes we ordered were wrong. One of those was a vegetarian dish which came with meat. My partner only realised it had meat in it after tasting it. We then contacted the restaurant who proceeded to question us and then blamed it on the menulog menu, even though we clearly selected the vegetarian dish from the vego section and the other dish from the chicken section (it came with beef instead). In the end they offered to deliver two new dishes and we agreed. When they rocked up, I thought I would approach them with an open mind even with the poor customer service I'd received over the phone. When they passed me the food, they told me next time to make sure I put a comment on the order about the dish being vegetarian, again trying to pass blame. I tried to again explain the situation but it was clear they weren't listening. Overall, terrible customer service, clearly don't understand online ordering, and don't understand the importance of not putting meat in a...

The service was great, the food was great, large portions, when I first arrived the restaurant looked lifeless, the Bain Maries were in darkness, the front looked uninviting, there really needs to be the look of something in these heating devices, even fake things or something, there was no one there which worried me, this is normally a bad first sign, the front glass door and window should be immaculate but they were not fresh and clean looking, they had some lovely down lights but half of them were turned off, lights are so important for setting a nice cosy atmosphere, I think if the owners worked on these few things they would certainly pull in more customers, like I said the food was great, service was great, but first impressions was what caused me not to give five stars at this stage. Worth visiting and trying out their great food...

I had a very disappointing experience at Safari Restaurant in Nollamara. The staff member I interacted with was extremely rude and unprofessional. She claimed to be the owner of the restaurant and insisted that she could decide whether to sell food to me or not, which was very disrespectful.

Furthermore, she reduced the size of my order without any apparent reason and later outright refused to serve me at all, even after other clients intervened. Despite their efforts, she refused to sell food to me, which was both frustrating and unacceptable.

I used to enjoy this place when it was under Abdul Mama Africa—those days, service was delivered with dignity and respect. Sadly, the customer service now is poor, and the staff appears to choose who they serve.

I hope the management addresses these issues to improve the...