Swan Cafe — Restaurant in Western Australia

At first I thought it was quite lovely coming here.

Then as the staff were packing up the chairs , I was asked to pick up and stack my own chair when I was finished with it

I kindly said “no, but I’m happy to leave now anyway”

I got a very rude response “well you can leave then”.

I have worked many years in hospitality and customer service, and you just do not ask your customer to pack up your furniture (unless you had a sign up that I couldn’t see warning customers that you ask this of them”.

Instead of considering the fact I may have have an injury or something that could prevent me lifting the chair (I don’t but you can’t assume), you expected me to just comply when no I do not want to pack away my chair at your cafe.

If a customer doesn’t want to pack away their chair, they say they are happy to leave, and are not emotional with their response, I don’t feel that there needs to be an entitled reaction...

Walking past, the front of house is quite nice, eye catching and appears to have a nice atmosphere. Step in and you will most likely allow your eyes to wander the room taking in all the decor, boutique products and the quaint arrangement of it all.

There is not much room to sit inside but outside is nice with a touch of traffic, but nothing too bad if your not there during morning rush hour.

Coffee was well made with good texture and strength. Scones were fresh out the oven, with a hearty serving of cream...

As an Uber Eats driver, I had the pleasure of picking up an order from Swan Cafe in Ascot today, and I was genuinely touched by the kindness of the staff. A lovely lady offered me a free coffee while I waited, which was an unexpected and heartwarming gesture. The cafe has a welcoming atmosphere, and the staff's friendliness made my experience truly enjoyable. It's rare to encounter such thoughtful service, and I sincerely appreciate their generosity. Thank you, Swan Cafe, for making my...