Wing Soon Chinese Restaurant — Restaurant in Western Australia

Had a booking for 6pm for 7 pax. Wait Staff (Young Adolescent) showed us to the Table on arrival. Took approximately 20mins to take our table order. 30mins later the Entrees arrived minus two dishes we had ordered. Enquired with another Wait Staff Member who said they would check with the Kitchen. Another 25mins passes and I enquire again. Wait Staff said he will confirm with the Kitchen - again. Returns to the table with our order which was completely incorrect and missing not only our Entrees but also had incorrect Mains. Wait Staff apologised and walk off. Comes back to confirm order again - still no Entrees. Mains begin to arrive - staggered over a 25min period. Finally settle into our Mains just after 8pm. Meanwhile, other tables that have arrived after us have eaten and departed. A steady stream of UBER Eats and Door Dash Drivers come and go - all seemingly prioritised over seated patrons. 2 other tables, also with large group bookings, waited over 2hrs for their meals also. One of these tables requested to speak with the Manager - Manager never fronted and left the situation to the adolescent teen Wait Staff to sort. Poor showing by Owner/Manager. Never again. Avoid...

Wing Soon - More like wing later! We ordered on a Friday night but we ordered well before 6 pm (through Uber) so we should have beaten the rush. 100 minutes later, the restaurant was still preparing our order. Beancurd veges - the tofu was shrivelled and tasted like old oil fish had been fried in. Veges were edible but among the worst chinese vegetables I've ever had in terms of taste. Very few green or coloured veges, basically all onion and cauliflower. Honey king prawns - they weren't sticky at all. There were no crispy noodles or sesame seeds. Batter was a bit soggy. Sauce was overly sweet (yes, I know it's meant to be very sweet, but this was just like sugar syrup with no balance of flavour at all). Fried duck with "peking sauce" - The duck had no skin, it was just battered, the meat was chewy. The sauce was nice but tasted nothing at all like peking sauce. The steamed rice was good and the prawn crackers were good. So $70 dollars and 2.5 hours later I had steamed rice and prawn crackers for dinner. We lodged a complaint with Uber and 5 minutes later got an automated reply saying they had investigated and settled the matter :...

Great place for party and gathering. Very friendly staff. Love the foods here! Amazing Chinese food.

I dont understand what's with all these comments on refund based on an Uber order?? Does any of you know how Uber functions in Redtaurants??

Firstly, you placed an order through Uber, you paid Uber the company the money and not the restaurant. Therefore the restaurant have the right to not refund you from their side.

Secondly, you order through Uber app meaning you trust their delivery service. If anything happens to your order, you should be responsible because you entrusted your food to their drivers, what if they did something to your food on the way to your location? Who's fault is it?

Always loved the food here. Had some troubles with my uber order couple of times. Called in the restaurant asked for the manager and had it all sorted right away. Got my refund back from Uber in just few days.

With all of you guys about whining about refunds of Uber orders, maybe you should start doing some research about how the entire system works or call in to Uber asking them before making a point-blank judgement. Stop blaming the...