Figtree Hotel — Restaurant in Wollongong City Council

We stayed at the Figtree hotel in early October this year. When we arrived there, we didn't expect to lug our suitcases up 3 flights of stairs. (If parking behind the hotel) otherwise 2 flights of stairs if parking in the front. We did park in the front of the hotel on our last night to avoid some of the stairs. Unfortunately someone damaged our car while trying to break into it. Our room was very basic and although we requested a Queen bed we got a double. When I queried this with the girl behind the bar (no reception). She said all our beds are Queen! I'm pretty sure it was only a double, although we paid for a Queen size bed. The best feature of the room was the large mirrored wardrobe. Unfortunately there was only 1 plastic clothes hanger in the wardrobe. No other hooks in the room to hang up clothes and also no hooks in the bathroom. The sink was tiny and there was nowhere to put our toiletries etc. Toiletries were supposed to be supplied, all we got was one tiny shampoo and conditioner and one small soap between both of us for the 3 nights we stayed. When we were shown to our room the girl said House Keeping comes everyday at 10am if you need more towels. Well Housing Keeping did not come for the 3 nights we stayed there. When we asked at the bar and told the girl that housekeeping did not come and asked for clean towels, she said Housekeeping does not come and do the room up until we check out! This was different than what the other girl said. Regarding the bathroom, the shower recess needed cleaning. No soap was supplied to wash our hands in the bathroom basin. The small waste bin in the bathroom was the only one in the accomodation. None in the bedroom so when we needed to dispose of tea bags and other rubbish we had to use the bathroom bin that got quickly full. The hot water pressure in the shower was very bad however the cold was fine, but who wants a cold shower. Although the small fridge/ freezer worked well it was placed on the floor. It was designed to be placed on a bench so consequently we had to crouch down to use it. Our room faced a very busy road and was very, very noisy. We were told our room might be noisy as the rooms are above the pub, however the noise from the pub was bearable. Unfortunately the traffic noise was unbelievably loud which we hadn't expected. We didn't get any sleep on the first night until we...

I booked a room last night the 4th January for 1 night ,, I came down with my partner to spend the night there after I had to go to work in the area last night,, I arrived back to the hotel around 7pm and my partner and I decided to go downstairs to enjoy a couple of drinks and some dinner before intending on listening to the music and playing the pokies ,, it was all going well we were enjoying our drinks and dinner outside when Joel a worker/manager came just outside the doors where the restaurant is and yelled at my partner that he had better not be smoking in a non smoking area ,, I found this to be quite rude and my partner was very embarrassed and agitated that Joel had spoken like that to us ,, neither of us were vaping nor did we intend to vape ,, we were eating,, there’s was a vape on the table next to us that my partner had placed on the table instead of sitting on it in his pocket,, after this incident I finished my drink,, we got our dinner taken away and we packed up and left ,, we were gone by 10pm ,, we did not stay ,, I spoke with max and handed him the keys back and also put the complaint into him about what happened,, it would have been ok if Joel had approached us and spoken with us but he yelled across at us so everyone could hear ,, which is very unprofessional and was not needed As we didn’t stay the night due to this incident as my partner and myself didn’t feel comfortable being there and was no longer enjoying a night away ,, we came from Penrith for the night and I’d like to be...

Extremely disappointing experience. My husband and I booked a room at Figtree Hotel over the phone and drove 4.5 hours from Wagga to attend a friend’s birthday in Wollongong. When we arrived around 4:20pm, we approached the bar to check in and spoke with Joel (the manager on duty). He sighed loudly, put his head in his hands, and said the internet was down so he couldn’t check us in. He was dismissive, unhelpful, and made us feel like we were the problem rather than paying guests.

We offered solutions like paying cash or providing ID, but he made no effort to assist. Despite telling us to “give him 5 minutes,” he spent the next 20 minutes serving drinks and chatting with customers instead of trying to help. Eventually, we were told to go to dinner and “come back later” to maybe check in.

We completely understand tech issues happen, but a little kindness and professionalism would have gone a long way. Instead, we left feeling frustrated and unwelcome, and had to scramble for last-minute accommodation. Very disappointing, especially after being past...