Family Apart Stubai — Restaurant in Fulpmes

+Very friendly and pleasant personnel, +quiet position off the main road, close to the forrest, 20 minutes' walk from the cable car, +fast&reliable WiFi everywhere, +spacious clean room, comfortable large bed, +comfortable sunbeds in the spa area, +BREAKFASTS are AWESOME! You get 3 kinds of egg (boiled, fried, scrambled), grilled sausages, finger-lickin' fried bacon, HOMEMADE BUTTER! - the real thing!!, wide choice of ham&salami, cheese, even a very tasty foie gras!, PLENTY of YUMMY marmalades, PLENTY of kinds of bread, brioches, various yoghurts, cereals, fruits, PLENTY of sodas (even the mouth-watering local apple syrup) PLENTY of good tea flavours. They refill everything regularly so you don't need to hurry and you get to eat all you want. + and the best part is that you are actually INVITED to prepare as many sandwiches for your day as you wish - they give you a special bag for that! NICE! +Personnel speaks (some) english, german, (some) italian, so there's room to improve, but they try hard and smile while at it, making the communication pleasurable. +Good and reasonably priced wine list. +On the whole, it was a good experience for the money we paid. Don't underestimate the importance of likeable and welcoming personnel - they make you feel appreciated and at home here!

-No Jacuzzi found, although advertised, however, the spa area is "ok" -no soap (!) or other goodies in the bathroom (only in the bathtub, but that was not reachable from the outside) =bring your own or go buy it -FOOD just OK: we ate only two days, first day we had meat fondue (what can go wrong there? the various dips were great, though!), the second day we had mediterranean buffet (=no serving tables, as advertised, except for soup) and some meals were delicious (game goulash), some were unpalatable (chicken too dry), some were inedible (vanilla pudding tasted like rotten eggs) -just mediocre cappuccino at breakfast, blunt fruit juices from the machine (apple is ok, orange has a horrible powdery-chemical flavour to it) -THE SERVICE: after having waited for 15 minutes and having finished both salad AND first course, I had to ask the waiter to bring us the unfinished wine bottle from the day before. The drinks are supposed to come BEFORE you start to eat! Speaking of which, if I wanted to split hair: being a ** hotel, they are supposed to pour a little tasting sip when opening a bottle of wine, but who cares anyway, right? -THE FLY: there was a fly that spent most of our dining time with us, insisting on tasting all MY food&drinks. Both days - had we stayed more, I'd have given her a name and maybe taken her on our trips as a pet, but in two days, our relationship hasn't evolved further than to a little disgust towards her. There was also her dead colleague on the...

The reason we chose this hotel is because they claim they are a family/children hotel, they show horses and ponies in their website and my daughters love ponies. To our great surprise when we arrived we found there is not even one pony there, or any other animal, even though their website is full of ponies and offer various related activities.The nearest horse farm is 10-15 minute steep walk up the mountain away, they have some ponies there. ||Then, I am not sure what makes this hotel a children hotel, my children were too active for the hotel owners, who couldn't handle it in a professional way and made what we found as insulting remarks, in front of other guests during dinner. ||Furthermore I had a very bad experience which might or might not be directly related to the hotel, but it happened while staying at the hotel and from the moment I informed about it, the hotel owner did everything to try and keep her self apart from that incident - this means kind of ignoring it, not asking related questions or apologizing, so in no way will she be seen as admitting or taking responsibility. I find it to be a bit of an unprofessional behavior and it made me feel very uncomfortable, a little bit humiliated I must add. My vacation was ruined, but I really had no intention of suing or anything of the sort, sometimes all that is needed is a "sorry" or "I hope you are better", for me things like this can be settled with a smile and a bottle of wine, but I got total ignoring on quite a serious issue. Finally when we checked out and I stated how unhappy I was and that I think they did not handle things professionally, they claimed I refuse to pay (even tough 3/4 was already paid and I never threatened not to pay the rest) and they threatened to call the police, it turned in to a loud argument, made the experience even worse, we paid and left never to return.||I must add that I have been in Austria every winter for the past 12 years and I have never been treated like this in any...

The reason we chose this hotel is because they claim they are a family/children hotel, they show horses and ponies in their website and my daughters love ponies. To our great surprise when we arrived we found there is not even one pony there, or any other animal, even though their website is full of ponies and offer various related activities.The nearest horse farm is 10-15 minute steep walk up the mountain away, they have some ponies there. ||Then, I am not sure what makes this hotel a children hotel, my children were too active for the hotel owners, who couldn't handle it in a professional way and made what we found as insulting remarks, in front of other guests during dinner. ||Furthermore I had a very bad experience which might or might not be directly related to the hotel, but it happened while staying at the hotel and from the moment I informed about it, the hotel owner did everything to try and keep her self apart from that incident - this means kind of ignoring it, not asking related questions or apologizing, so in no way will she be seen as admitting or taking responsibility. I find it to be a bit of an unprofessional behavior and it made me feel very uncomfortable, a little bit humiliated I must add. My vacation was ruined, but I really had no intention of suing or anything of the sort, sometimes all that is needed is a "sorry" or "I hope you are better", for me things like this can be settled with a smile and a bottle of wine, but I got total ignoring on quite a serious issue. Finally when we checked out and I stated how unhappy I was and that I think they did not handle things professionally, they claimed I refuse to pay (even tough 3/4 was already paid and I never threatened not to pay the rest) and they threatened to call the police, it turned in to a loud argument, made the experience even worse, we paid and left never to return.||I must add that I have been in Austria every winter for the past 12 years and I have never been treated like this in any...