Café Moorhof — Restaurant in Wildschönau

This is our first visit to Oberau, Austria. We went to Cafe Moorhof to have a nice coffee and cake. The cafe is small , max tables outside of 5 to 7. My wife got a nice seat outside while I went to an ATM to get cash. When I got back to the Cafe Moorhof my wife had two slices of cake in front of her. I asked her if she ordered coffee and tea, she responded, that she told the waitress to wait with the order until her husband (me) would return. I know the waitress saw me coming back, because she was serving all the other guest around. After waiting for 15 minutes, my wife decided to go inside and to tell the waitress again that we would like to make the order. After 10 min still nothing happens. So we decided to pay and leave and to tell the owner about poor service.

What happened next was incredible. Instead of apologizing, she interrupted my wife with her loud voice embarrassing us(so all 15 people outside was able to hear and start staring ) that it is our fault. If we were suppose to go inside to order (which we actually did) why did the other people placed their order with the waitress outside. I can understand any kind of misunderstanding. But I also know that the only what you can say to the client in this case is “Sorry for any inconvenience”.

I work in the customer service industry, and I know that you do not embarrass a guest in front of other guest. If there is a misunderstanding you try to make things right.

So , to the owner of this cafe, if this is your business style with customer service by rudely embarrassing them, good luck with your business. You are not getting my money anymore. Even if there are only one cafe in this area it is doesn’t mean that you can allow yourself to be so rudely to tourist. For all future guest, stay away from Cafe Moorhof with all cost because of bad service and...

Classic austrian coffe and bakery with home made classic austrian cakes and desserts, salads, soups and dishes. The place has the most autentic and classic, clean and decorated athmosphere, it feels like you are visiting the austiran tradition at it best from locals who own this business for years. They have great sachertorte and poppyseed cake. they have wifi, it is very quite and relaxing place. מקום אותנטי ומדהים שמגיש את כל הטוב של המטבח האוסטרי בעבודת יד, דמיינו שקפצתם לביקור אצל דודה או סבתא אוסטרית ששומרת מתכונים לדורי דורות. מסורתי, טעים, אווירה טובה, מקום נקי מסודר ויפה ורגוע עם מבחר של עוגות טריות שמכינים במקום מדי יום. קחו בחשבון שבסלטים שלהם יש הרבה חומץ בתיבול ( נהוג באיזור) מגישים גם מנות טריות מקומות. מאד מומלץ ביקרתי שם כמה וכמה פעמים. יש...

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