Cafe Konditorei Gredler KG — Restaurant in Zell am Ziller

We came to the Cafe as 2 families with total of 12 persons, we used 3 tables in the outdoor seating area, we placed our order all at once, later after getting all the food we just added 1 hot chocolate for one of our kids, when the male waiter brought it he said " Do you need anything else because I don't want to be going and coming more", this was surprise to us, we are 12 with kids so we might add something later, also it is his jop to do so and we are paying for that it is not free, anyway we told him it's ok we don't need anything more. Then we orderd the bill and while he was picking the food from table he complained about few bread crumps on the floor from the kids and we told him those are kids and they must at least drop few food on floor and he didn't like it (He is an arabic guy but from this we discovered he got something against us Arabs maybe), we requested the manager which was useless because she kept defending him and shockingly she said "our kids in Austria don't drop on the floor!!", as if our kids were jumping all over the place and throwing food intentionally and her kids are well mannered and I hope her comment is not racist against us because we respect all good Austrian people and we have friends in Austria, also it is an expensive cafe and we are paying for food and service, we paid around 96 euros for our 45 min. stay in this place after getting such bad service (and for an automatic machine coffee not barista machine which was normal), if the cafe will reply similar to the manager without even apologizing please dont bother to reply, if the real owners are reading this reply I am telling you to get your staff educated better about customer service because they don't have minimum knowledge about it, and you are wasting your money in such good facility and location, we have been to many cafes around the world and this is the first time to face such...

If there is no star, I would rate it ! I will not mention coffee or sweets because the service ruined all the experience!! The service to Arabs is very bad, so racist especially from the waiter (Algerian or Tunisian, I'm not sure) We were a group of around 10 with kids,, we gave an order and one of the kids asked for an additional hot chocolate! And we were blamed to add to the order!! What service is that?? And then he was annoyed by the kids! Although the mess was minimal! Which is very, very normal!! When we asked to talk to the manager about his attitude, she never showed any care about our concerns and stood by him! Not...

I recently visited this restaurant and was extremely disappointed by the staff's behavior. The lack of respect shown to customers is unacceptable. If the staff is unwilling to treat patrons with basic courtesy and respect, then this establishment should not be open. A restaurant's success depends on more than just the food; it requires a welcoming and respectful atmosphere. Unfortunately, this place failed miserably in that regard...