Heritage Home — Restaurant in Thimphu District

Disappointing Experience at Your Restaurant

Dear Owner,

I am writing to express my extreme disappointment with the experience I had at your restaurant today. As a General Manager of a 4-star reputable hotel with 19 years of experience in the hospitality industry, I was shocked by the lack of professionalism and courtesy displayed by your staff, especially one particular lady. Nepali lady with black coat and pink flower hair clip.

Upon arriving at your restaurant for dinner, I was met with a very unwelcoming atmosphere. Despite my attempts to enter, I was abruptly informed by a Nepali lady that the restaurant was booked for a birthday party. When I inquired about available seating, I was directed to a downstairs area that was essentially in a public walkway. Before I could even consider sitting down, she suggested that I go to a different restaurant, which was a completely unacceptable way to treat a potential customer.

The tone of her voice and the manner in which she spoke to me were extremely disrespectful and dismissive. It was evident that she had no interest in serving me and was quick to divert us to your competitors. This kind of behavior is highly unprofessional and reflects poorly on your establishment.

I have been a patron of your restaurant on numerous occasions in the past, and I have never encountered such appalling treatment. It is clear that your staff, particularly the lady in question, is in need of proper training on how to interact with customers. Failure to address this issue may result in the loss of more customers, as it did in my case.

I must inform you that as a result of this experience, I have no intention of ever returning to your restaurant. The incident where she directed me to another establishment, the Village Restaurant, was particularly insulting and shocking. As a fellow professional in the hospitality industry, I expected a much higher standard of service and respect from your staff.

I trust that you will take this feedback seriously and address the behavior of your staff accordingly. Customers should never be treated in such a discourteous manner, and it is essential for the reputation and success of your restaurant that this issue is...

The moments of entering an earth-rammed traditional Bhutanese house and getting served in Bhutanese household culture, tradition, and etiquette made me feel like an entourage of ancient royals in Bhutan.

The interiors, house items, and kitchen items with ambiance of modern hotels provide insights of those good olden days of Bhutan.

The items in the menu are also exclusively local authentic Bhutanese cuisines. If you go in a group and dine sitting on floor mats, it's quite another wonderful Bhutanese household feast experience.

If you want your foreigner friends or tourists to experience ancient Bhutan, Heritage Home Restaurant of Babesa would be it.

They also have herbal medicine hotstone bath service. But the landscaping of its frontyard and backyard isn't done yet. Would be more wonderful once completed.

I have loved the entire experience. The prices are also reasonable considering the amount of portions they serve and also time taken to prepare...

As the name suggests dining here was nothing but a heritage experience which was traditional and authentic Bhutanese style. We have ordered chicken pa, chicken maru, red rice, French fries, ema ema datshi and phin Nutella. The food was moderately good but served cold, I mean we were expecting at least hot food to be served. The amount of curry they provide is much lower than the amount of rice they serve, when asked for the extra they denied it. We pre-ordered our food so once the entire food was on our table nobody was there to take the additional order and we had to call them multiple times. Overall it was a good experience dining in authentic Bhutanese style but needed some...