Slopeside Coffee Bar — Restaurant in Alberta

As a foreign visitor, my family and I visited Lake Louise in the afternoon on June 20, 2024. When I ordered drinks, I misunderstood the receptionist due to English not being my first language, and I simply replied “yes”. Another female barista, with orange and brownish hair, was laughing at me with no reason. I was very embarrassed because of her behavior at the moment. Then the receptionist asked if I wanted cream, and again I replied “yes”. At the same time, that female barista laughed again and repeated with my”yes” response mockingly. Because my family was waiting for me, I didn't have time to discuss the issue further.

I feel deeply offended by this experience and it ruined my entire mood. I am extremely disappointed to have received such poor service and to be treated this way in such a famous scenic spot. I hope that Starbucks can improve their employee training to prevent such situations from happening in the future. This store will face customers with diverse culture backgrounds, and from all over the world, so please be patient and be kind. We are here to enjoy Canadian nature and not some awkward moments! (The receptionist was helpful and...

There was a female elderly staff , she is definitely racist, she kept asking Asian people to leave the lodge and she said you can’t stay here more than one and half hours! But she never asked any western people no matter who was staying longer than us. That’s so rude, I was sitting on my chair and shared the table to other people, but she insisted me had to leave, I was waiting my families who were skiing and -20 degree outside, I asked her where should I go, she replied, I don’t know, but you can’t stay here.

Shame on you!

If you guys have this policy in your lodge, pls show up to everyone! Better set an alarm to every customer! Or pls training your employees well, maybe build a...

The worst cuppachino I have ever had . It was watery no coffee flavour. They really aren't skilled baristas. The guy took my toonie as a tip when I was trying to pay for almond milk instead of regular milk. I didn't receive change so then he did the till action and...