Tim Hortons — Restaurant in Alberta

So I hesitate in leaving this review, because I didn’t go back to let them know of the mistake they made, but I guess I am leaving this as an awareness piece for the employees at this Tim Hortans, hence why I am not leaving a 1 star.

I have ordered a turkey bacon club from this timmies multiple times over the years, always asking for it without mayo as I am allergic. And many times I have had to go back in because they put mayo on it, but I get it, you are going thru the motions of making a familiar sandwich as fast as you can, the goof ups are excusable.

Now what I cannot deem excusable is the following. A couple months back I ordered the same sandwich, no mayo. And when I got it, upon initial inspection, there appeared to be no mayo. So I began eating, and after a minute or so I had to question why my mouth was feeling tingly. So I opened the sandwich only to discover on closer inspection, the smallest almost non-visible amount of mayo. It appeared that the mayo had been put on and then scraped off. I was disappointed and had to throw away half my sandwich, and was left with a tingly throat and mouth.

Essentially what I want the takeaway to be from this review is as follows: when you make a goof up, please just throw it away and start fresh. Don’t assume the request is just a preference, and even if it is, own up to your mistake. We all make mistakes, dont try and cover it up, just start...

If I could give less then 1 star I would. This rating does not reflect the service I received from the staff as they are great. This is about product or lack there of. 6:45 AM and they do not have their yogurt. Now I'm usually pretty chill when it comes to these things however today was the last straw. They don't seem to have anything like the use to. Banana Pecan muffins, oatmeal raisin cookies, raspberry and or strawberry filled donuts and what happened to the ham seletion when it comes to breakfast. To me these items are staple items for Tim Hortons. What...

I do not recommend this location at all. The employees here are rude with zero customer service experience. I spoke with the manager about how the employee on the headset was rude everytime I came to this location and she argued saying it was because of the headset?????? Headsets don’t magically make you rude to customers, her tone and attitude is what is distasteful. I will no longer go to this location and I will make sure to tell others about my experience. I will be taking my business to the other location which is out of my way but they are more pleasant...