Cast & Crew Gastropub — Restaurant in Bathurst

This is a hard review for me to make. I want to be as fair as possible but if I was going about our experience, it would be way lower but if it was only about the food/price/menu aspect, I would had gave it a four stars rating. I won't get into the details of our bad experience in itself since it could very well be a single bad day but there where things which seemed much more generalized which made me uneasy which I think people should know about. First, the restaurant clearly treats their customers differently depending on their "status". I called for a reservation on a Saturday yet I was told they don't do reservations during the weekend. Come Saturday and I see someone coming in, not waiting for service and just telling the lady at the door: we have a reservation, right there, see my name is on your schedule. And... yea, he did have a reservation and was treated much better than the people just walking in. The table in front of us arrived 20 mins after us, ordered apetizers and desserts yet they finished and left 10 minutes before we received our meal (no apetizers, ordered promptly our meals). Some clients received complimentary pop corns bowls as a way to excuse the long wait time... but not us! And a few other tables too, it seemed like they knew well the people who received some, addressing them by their name. I know repeat customers are important to the long term stability of a restaurant but treating other guests as less important is certainly not the way to make them into regulars! The sad thing is we would had most likely been semi-frequent customers due to friends recommending the place but they pretty much lost us. Total wait time was over two hours with about 1h45 waiting for the meal. Food was good hence the review not being a one or two stars but it was not perfect. The price of the hamburger was more in line with a family restaurant than a gastropub and my wife steak was overcooked to the point some corners where downright burnt (she asked medium well). Fried where really good, but they put the peppercorn sauce of my wife steak in between the fries and the steak. Result: soggy fries and no more sauce for the steak! I heard so much about them yet it seems like they dropped the ball hard that night. Like I said, I don't want to go into details about our experience (a LOT more happened, some way worst) but those are things which are simply unacceptable for a restaurant branding itself as being "gourmet food" and asking...

WARNING, DO NOT ORDER THE STEAK!!!!

I went here with a group of people. I ordered the steak. When I received my meal I was unimpressed as obviously it was not a cut worthy of its price tag (thin cut and I'd bet they come frozen in a box). Anyway, Regardless of how cheap it looked, I wanted to give it a chance. I ordered my steak cooked medium but I received something that was tough and very well done, not to mention there was no flavour other than cheap tough meat. When the waitress came to our table to pick my plate up she mentioned how I didn't eat the steak and asked if I didn't like it and I said no, it's over cooked and tastes gross. When my father who was dining with us slipped off and paid the bill I was shocked to see that he was charged for the meal. Never have I seen a restaurant make you pay for something that a customer didn't eat/said wasn't good/was cooked wrong. So afterwords I approached my waitress (who is by no means at fault here) and asked her about it and she said felt bad to charge me for it and went to another worker whom I'm assuming was a supervisor or something. I was completely shocked that the woman basically said it's my fault the steak was over cooked because I ate my potatos first and didn't tell my waitress sooner that it wasn't good. I honestly didn't hear or notice the waitress when she came over to our table to ask how it was. However, I felt bad when the woman looked at her and asked rudely if she did and when she said yes I assumed she must have stopped by and asked some of the people at my table (6 of us). According to this "supervisor" there is nothing that can be done because of my timing of saying I didn't like the meal. Honestly, I don't see how timing means anything as even if I told the waitress when she was at the table I wouldn't have wanted a new steak. It was so cheap that their minimal seasoning can't fix the flavour even if it was cooked to medium. Needless to say, I will not be returning to this establishment just for their lack of professionalism this one person showed me. I've worked in the food industry once upon a time and I know how customers should be treated. If management/Freddy wants to keep customers, someone needs to provide some training on how to treat...

I’m sorry to be posting a bad review. I took my sister and brother in law out for supper to thank them for making my stay in Bathurst a wonderful one. I ordered fish and sweet potatoes fries. Unfortunately my fish batter was soggy. Waited patiently for the waitress to inquire how our meal was. At that point I had eaten 1/2 my fries waiting. I was asked if I wanted another fish but I declined as my dinner companions would be finished their meal before I had a chance to start. The waitress said I would have to pay for my meal anyway as I didn’t want another piece of fish. I mean really. That’s not how I would treat a customer. Another waitress advised me that I would be given a 10% discount. I felt very uncomfortable with the whole situation especially when I was treating my family with a dinner out. I ordered another white wine sangria. Unfortunately my drink came with paper in it that passed through the straw into my mouth. I left it on the napkin. The waitress then proceeded to tell me it was a blueberry and not paper because the paper had turn blue from the drink. I said no it’s not. It was definitely paper. Again no apologies. Just made me feel very uncomfortable. Then the bill came and I refused to pay for my meal but they insisted on charging me for sweet potatoes fries. Really! They didn’t charge me for the second drink was their response. I would hope not since I only had a few sips. This truly was the worst customer service experience I’ve ever had. I’m just grateful that my guests meals were to their liking. Overall I suggest that the staff should undergo a review of customer service etiquette. This was also the first time I have not tipped a server. Kathy Warwick from Carleton...