Tim Hortons — Restaurant in Bible Hill

Disgusted!!!

First review should be 1 start across the board, due to the following, but it won’t let me change it.

Tonight I ordered a coffee and a donut, and had to chuck out my donut due to food safety concerns. When being served my donut, it was dropped by the worker against their body/lower shirt, and instead of getting a new donut, they continued to package the donut and hand it to me. All while in my view, I’m extremely disappointed and disgusted by this. And ended up leaving my donut behind because of how disgusted I was by this extreme lack of food safety standards.

Secondly also extremely disappointed in your app, as I went to submit this via the app to directly inform your organization, but it wouldn’t let me submit after typing everything out.

I will seriously be contemplating if I will return to this store due to this lack of training, food standards or what ever it was that made the individual think that this is acceptable in a food...

Update: The last 2 times going to this location have been brutal. Drive thru mixed up my order, forgot a coffee, overcharged for the hockey cards and it was a big hold up to get it sorted. After this I decided my next trip I'd be going directly inside. I was there for over 15 minites total waiting to order and waiting for my order. There was only 1 customer infront of me and she didnt order much. The entire staff was pushing out drive thu orders and they had 1 person working on taking orders from inside counter and she was painfully slow.

I MOSTLY have good experiences with this location, however the odd time when it's busy, I've had my order mixed up. I still prefer this spot over the rest of the tims...

Update: after having no issues with tims mobile ordering for about 1.5 years, suddenly this Tim Hortons never gets the mobile orders until you show up and tell them. It’s the same line every time “oh, it didn’t come through... oh.. yup.. there it is... sorry about that”. What is the point of pre-ordering if the employees aren’t paying attention to the mobile orders?! This happens almost every time now. Also, the drive through is much slower than others.

Great service. Limited menu as it’s a...