RollyPollyCow — Restaurant in Brampton

Update your website prices. Otherwise, honour the website price when patrons visit in person. It's misleading and poor business practice at its integral core.

To your reply, all this shows is your immature, emotionally weak, and poor business minded mental state. Your false accusations of this being a fake review is laughable at best.

This is 2024, if you have two different prices, show two different prices.

$25.00 for two (2) mediocre ice creams at best. Cotton candy tasted like vanilla with some syrup they use in snow cones. I was not going to review the ice cream but here you are. Overpriced and generic. $25.00? Wait, really? $25.00 for two (2) ice creams... Take that in. Really, I can feed a family of three (3) with that money. Is this a joke? Sadly it isn't, review the evidence attached below. Go to Dairy Queen folks, or any other ice cream shop with reasonable pricing not meant to gouge customers... Remember, this is for ice cream, yes ice cream. I mean, even the no name brand at No Frills, vanilla ice cream is better, just add your own syrup; not to mention 87% cheaper in price, hah.

Why is it that when I look at all of the negative reviews, you defame and slander all of their characters and names? They must be correct if they are all in agreeance with one another. Overpriced, generic, rude. I had the same experience, it looks to me they are real reviews and not fake as you claim they are with zero proof; that is slander. This is Canada as you said and you should conduct your business in a professional manner, and not degrade people's names. That is slander.

You literally stated that you acknowledged that the pricing is wrong, and you still had the audacity to state that you operate on trustworthiness and integrity. Is this a joke? You cannot be serious. This is a joke, right?

When people like me complain? Who are people like me? People who come to purchase goods or a service advertised on a website for a fixed price, only to come in and be charged a higher rate? This has got to be a joke. When I told the cashiers, they didn't do anything, in fact, they could barely string together a grammatical correct English sentence. Maybe they were embarrassed.

Furthermore, I have attached the receipt. I always keep evidence, that way I don't embarrass myself and look like a fool as you did. Is it still a fake review? Are you going to entertain me now? Is every bad review fake because you don't like it? This is Canada, people have a duty and right that is protected, to say what they feel and share their experiences for others to hear. It's a fair market.

It is evident in your reply that you truly do not understand business. Why a customer would be influenced by a difference in pricing is beyond you? That statement speaks for itself. Ever heard of the bait and switch? It's a similar concept.

As for the Canada remark... I'm Canadian. I have a protected right to express my concerns and opinions (in this case business experience) freely and without fear of retaliation or discrimination through defamation and/or slander of my name or character. This is outlined in our Charter of Rights and Freedoms that we learned in gradeschool, growing up in Canada. I'll be following up with your degradation to my character/name and your associated remarks that you made through aggression.

If you're up for having an adult conversation, fair. If you're going to converse like an upset child who didn't get their way and pout and stomp, good luck to you in all of your future endeavours. Thanks, kindly. Checkmate.

You do not understand the definition of defamation and slander. Court proceedings take time. I'll see you in Court. We can discuss this matter in the correct place at the correct time, in a civil manner. Let us do this the right way, the Canadian way.

For everyone reading this review and who had their review and name being stated as fake, consult with a lawyer and let justice be served. Look at defamation and slander laws in Canada. Your name, character, and reputation for all other reviews have been tarnished...

After my personal experience (which I'll detail below), I came to Google to read the reviews, certain I wasn't the only customer dealing with this. I was disappointed to see that, instead of addressing genuine complaints, this restaurant resorts to pathetic tactics. It's pathetic when a business refuses to take responsibility for its failures and instead accuses customers of being 'fake' or stealing someone's identity. This is nothing but a cowardly tactic to dodge accountability and avoid addressing real problems. Own up to your mistakes instead of trying to discredit those who call you out.

On Sunday, August 25, 2024, at approximately 11:17 p.m., my cousins and I placed an order for four ice creams totaling $67.57 (Order #558). I was eager to try the Red Velvet Cheesecake roll after hearing about rolled ice cream. However, as I watched the preparation process, it was clear that there was a serious issue with cross-contamination. The staff did not clean the surface or the scoops between orders, and everything was being made on the same counter without any regard for potential allergens. Given my anaphylactic peanut allergy, I approached the counter and politely requested that the surface be cleaned, my order be refunded or remade, or that I be allowed to choose something else. Unfortunately, I was met with a rude response, stating that I hadn’t mentioned my allergy earlier and that, had I done so, they would have advised against eating there.

Given that this is a business, I was taken aback and pointed out that there were no visible signs advising customers with allergies not to eat there, nor any clear indication that their products contained peanuts. The lady at the counter responded that at the bottom of their menu, in the smallest font possible, they had written, “Food Allergy Warning: Our products may contain peanut or nut products” (Figure 1). I explained that this warning was misleading, as it suggests only a possibility of contamination, whereas I had witnessed clear cross-contamination with the remains of previous ice creams contaminating new orders. I also noted that the sign was not prominent enough to convey the severity of the allergy risk. Instead of considering my feedback, the employees chose to argue and escalate the situation. They repeatedly stated things like, 'You clearly do not understand,' and 'You do not get it,' which felt belittling and dismissive and a bit racist.

The situation escalated to the point where my cousin and I were trying to express our concerns while all four employees gathered at the cashier to continue arguing. It became clear that they were more interested in provoking an argument than resolving the issue. After reading the Google responses from the manager or owner I’m not at all surprised by the employees behaviour. They have been trained to be rude.It's no wonder the staff feels emboldened to act this way.

My experience at this establishment was nothing short of appalling. From the blatant disregard for basic food safety and allergy protocols to the confrontational and dismissive attitude of the staff, it’s clear that this business operates with a total lack of professionalism and the toxic culture appears to stem from the top, with an attitude of addressing defensiveness over accountability.

I am genuine customer giving my genuine feedback about a genuine medically recognized allergy issue.We were not looking for free stuff.But I am really disappointed but not surprised from your previous responses to other people that you are only looking for fake positive reviews. Your aggressive comments as business owner and demeaning language you used for females and their names , threatening to post minors picture tagging them as frauds is really disrespectful.Please seek the help you need. Thank you so much....

Hi,

I was at Rolly Polly Cow today and I must say the service is very bad, specifically the people working the night of Saturday, Febuary 3rd.

I was informed that my order can not be taken due to a high number of ice creams in queue, which is understandable. She then informs us it is 9 ice creams, which will take 30 minutes somehow with 3 people working.

I use to be a huge fan of this shop and their ice cream is definitely good, but their service has hit rock bottom. I suggest Rollz Ice Cream on North Park and Airport for anyone searching for a better and cheaper alternative.

Reply: No one asked for a Yappathon bud, you think the international students you have hired at minimum wage care about ice cream as an art and align with the companies values? I swear I saw Aman sneeze into the ice cream just last week. Then again, please visit Rollz, your biggest competitor.

Reply 2: As I mentioned before, no one asked for a yappathon bud. You give the same response to everyone who gives you a bad review, I wonder who the "stooge" really is here. Since you're so smart, there is no reason for a competitor to pay $5 per review when there are softwares that can do it for a few cents a piece. But then again, I'm sure that's a better pay rate than what you pay Aman at your sweatshops. The same one who so passionately aligns her passion for rolling ice cream all day with the company's mission and values.

Reply 3: You're acting like you haven't used the same copy paste response on every 1-star review you've received! I recommend you get a little creative change it up a few times bud.

Might as well go to McDonalds at this point.

Reply 4: Oh wow, I really like how your modular approach consists of the same "stooge" insult and claiming that they're writing on the behalf of your competitor while being based in India. I really think think this effectively showcases your depth of vocabulary, competency, and ability to manage client relationships effectively, all of which aligns with the good business practices you specifically uphold.

Perhaps instead of calling out every single dissatisfied customer in the narrow minded manner that you do, you should try to go about remediating your relationship with them. Just like how Rollz Ice Cream at North Park and Airport does by serving amazing and fresh ice cream. Who not only listen to constructive crisiticism but also make the ice cream with a smile on their face, unlike some "stooges" i've come across as...