Tim Hortons — Restaurant in British Columbia

I bought a coffee with a bagel on Friday, after I left I found out that the bagel was dry, I kept it in the truck until I came back from Whitehorse. The lady working there named Mhel was not happy when I showed the bagel and told her that I bought it on Friday and was dry already, she was rude, she spoke to the guy behind her with a different language, he was making a sandwich, then said you want me to throw it away I said no I want another one, she said she has to ask her manager, she made my coffee and called for the next person, I said I don’t have the time call him, so another guy showed up I told him about it, he went to grab another one and asked his supervisor was already there the same guy making the sandwich, she told him and he was listening to everything but didn’t say a word, after he came to ask!!! Acting like he doesn’t know nothing!!! I explained to him and told him that I’m not going to come and try to take another bagel for free. I can buy it. He said the next … I said i can’t come back with a loaded super B. He said call let us know!!! They gave me the bagel, but another guy was working there but he was super nice, I told him I’m not taking this, she made me feel like I’m stealing a bagel!!!

1-This is a lack of professionalism. 2-This is rude to speak a different language when you’re not done with your customer. 3- And it’s bad when you give a customer something that you won’t accept it for yourself. Monday September 23rd ...

I am a regular customer at Tim's. I noticed there service is super inconsistent. Some days they are fast, effective, nice staff and my order is just right. Then I have experiences like today. Go to the drive thru, go to the smaller line. I assumed that they would alternate lanes but I had 5 other cars from the opposing lane that got to take there order before me. The car behind me even backed up in order to switch lanes. Once someone finally decided it was my turn they rushed taking my order, clarified with me that everything on the screen was accurate (that part was the most professional part of my experience) and I drove up. When I reached the window I asked why they weren't alternating lanes just to be told that they were doing two cars at a time which was bold faced lie. I watch how many cars went through. And then I was ignored for the remained of me waiting for my order. I get home, thinking my experience was over just to find out when I got home that my order that they clarified with me was wrong. I understand that it was busy but that doesn't mean you need to lose your efficiency or customer service face. That's just the industry your working in. Every customer deserves to have a good experience and feel like they are worth your time. About half the time I go to Tim's something similar happens. Perhaps some training...

Honestly, i would rate negative, if available. Worst to visit i visited them early around 4:30. Man! Their food waas stale. Even i asked them please make a fresh hashbrown and he lied and when i bite the patty it was soo hard. The english muffin supposed to be soft. It was stretchy like gummies. Not only this time, you visit them early morning, afternoon, evening, or late all the time food is stale and old. I really would not recommend anyone. Better eat something old at home Then this. I would say eat less but healthy. But never this. Really. I hate to go now. I was looking to put a review from Long time, but always i was like its okay. But this time it was too much.

Some of the employees there they are Like too fast and no manners how to speak with the customer they always look for their drive thru time and always in rush ti hand the food. And payment all that they need. No cleanliness. Would not...