Waited 20 minutes for a table, wasn’t busy but short staffed.. that’s understandable. This review is not about the wait. I get it as I am in the industry. So we were watching while waiting.. I guess the cook is the bartender and nobody knew how to make the Caesar drink. Lol.. so .. Firstly waiting for someone to take drink orders. It wasn’t long, getting the drink was another story.. they didn’t have the ingredients for the berry blast.. we were by the bar and nobody was around.. pretty sure they didn’t know how to make it too. We watched them pour our ginger ale.. look at it.. taste it and a sour look ensued and not people at the bar discussing it said it wasn’t good but served it anyway. Well that tasted like soap and didn’t look right.. we complained about that and said we will skip that drink. Then waiting for our food.. when it arrived the poutine lacking in cheese, undercooked fries and cold with a nice glob of gelatinous gravy skin or the bottom of the pot.. hard to tell.. fish and chips.. same issue with the fries.. cold undercooked and some overcooked and dry.. the fish.. cold soggy and oily not crispy at all. We didn’t eat both meals and barely touched them. The Server took about 10 minutes for her to come by and check on us and then we voiced our complaint. She apologized and was nice about it.. not her fault, so she said she would go talk to the manager, she came back and the manager would like to talk to us and would be a minute fair enough as I had no problem doing that. and she offered to remake the meal. We politely declined, I offered to pay for my beer which was ok. and said we would wait.. 10 minutes later nobody showed up so we got up and left without paying. I’ve been a chef for over 35 years, dined at white spots all over and never has this poor of an experience at one of them. Waiting for a manager was not acceptable and should have come right out to address the issue. Understaffed or not. Not acceptable. I also get the waitress was young and not very experienced so I’m not blaming anything on her. I’m blaming the management for not providing the proper staffing tools, the cooks for putting sub par food on the pass that I wouldn’t serve my customers.. so take pride in what you do or find another profession. And that’s being polite 😉 Do better..