Tim Hortons — Restaurant in Bromont

We stayed at the hotel across the street and made this tim hortons our morning stop before we went to the zoo. The drive thru girl took our order. We ordered a creamy chill and she did not know what that was and told us to say it in French. After trying 2 more attempts to order this we changed it to an ice capp with a few other items. (If it's on your menu- should you not know what it is in french/English?) When we got up to the drive thru window; I passed my phone to do the point scan then opened the debit card on my phone however it required a verification code so I entered it in. The girl is standing there tapping her nails on the bar as in to tell us she is waiting. We pay and with a scowl starts handing us items and I said oh we didn't get the French vanilla. She says in a very rude tone "no- you didn't order this." We were like yes we did. She said no look it's not on the receipt." At this point we had had enough of this girls attitude so we just left. Who says No- just make a quick one and charge me for it If you...

Customer service definitely leaves you wanting here ...

Only one cashier was serving the in-store cash and half the time wasn't there (and the in-store lineup barely moved as a consequence), while there were about 4-5 employees grouped around the drive-thru cashier, and you could see the cars moving through their line with ease.

On top of that, order delivery is a complete mess. Ordered a sandwich without bacon (and noticed the cashier paying attention to this note), got one - you guessed it - with bacon, and when I pointed it out to the employees they just opened the sandwich up, pulled the bacon out, and gave it back to me. Pretty low class. If I had dietary or religious reasons for the preference, this would have been a horrible thing to do, and I told them so. Their response was to basically look like deer caught in headlights and blame the cashier for not...

If you're looking for a quick pit stop, this location isn't for you! I have used this location as my halfway point on my way to my country home for many years. There was a time that the service was impeccable, and the coffee was good! But as of late, the service is horrendous, the wait times aren't even reasonable. The orders come out wrong, wrong orders being given to the wrong customers. Last time my family and I stopped at this location, we waited 20 mins for a chocolate milk (cold) and a bagel with cream cheese, my wife had paid, and got so fed up of waiting, she ended up leaving so frustrated, that she couldn't even be bothered to be reimbursed! The owner needs to shape up or....well you know the rest. We will be going to the McDonald's next door...