Tim Hortons — Restaurant in Brossard

Terrible customer service. There are items advertised on the drive thru board that weren’t available. The guy taking our order kept cutting us off with dumb questions which derailed our order. They tried to offer a small drink in lieu of the medium that comes with the order. We ordered tea with milk and sugar and the typed in coffee, when we corrected them to tea they provided it black and we got a massive eye roll when I asked for some milk and sugar packets for the my tea and he came out with one milk. And they threw the food loosely in the bag without wraps on the individual items. And frankly it...

If I could give no stars I would. The cashier didn't say hello or even ask what I wanted. She just expected me to walk up and start talking, after a few seconds of awkwardness she finally gave me a "..ugh...hello..." I didn't appreciate it and will not be returning. I did not feel welcome at all and that's not even mentioning the fact they gave us the wrong order and insulted us behind our back as we left thinking we didn't hear them. We didn't cause any trouble. It was a very rude...

The worst customer service I ever had a Tim hortons, and I use to work at a Tims Hortons, so I know the type of service I should receive. Everytime I go to this Tims I'm accused of giving the wrong order, when it is never the case. The cashier would put in the wrong order and say that's what I order. When they are wrong! Then have the audacity to say it is my fault, because they can't hear properly through the headset. So is that my fault!

The worst customer service ever! Do better...