Headwaters Restaurant at Millcroft Inn & Spa — Restaurant in Caledon

Honeymoon disappointment for a young couple I have never written a review in my life but I feel this is so important for any couple (especially young couple) to read. We saved up money to do this after our wedding and it was so disappointing I don't even know where to begin. If you are a couple wanting to have this "experience" please please read.

Mid January stay:

Resturant package: EXTREMELY OVERPRICED. We were prepared for paying more to get quality but this was just awful.

Started with mussels- they were very old freezer tase, half of them shut, had a sandlike grit in a lot of them.... I love mussels and get them almost every place we go- never had this type of experience.

Gave a complimentary cheese balls (our waitress was lovely) since we paid for the package already, not much they can do in terms of taking the appetizer (mussels) off the bill. These were horrendous. Cold middle, tasted like freezerburn, warmed up more than once- no flavour.

Main course: Husband- bison, leek and potatos (2 tiny ball roasted potatos) Extremely salty, uneatable amount of salt. Me- pasta, 45 dollars for 5 tortallinies... okay if they were large and exquisite but no...tasteless, ricotta cheese filling was definetly reheated pasta is not "made fresh everyday" like they said...no way I can be convinced of that as an italian who makes her own pasta! The "garnish" tasted like gone bad spinach/greens. I couldn't believe it. Dessert- it was okay, not worth $18 each!!

Brought it all up to the front desk.... theyre lack of concern, accommodation or care was unnerving. They just said okay and billed us. Thought we would try breakfast (eggs and bacon are pretty straight forward) Breakfast- 30 bucks for reheated fries (supposed to be hash), undercooked boxed sausage, eggs were so salty I couldn't even eat, bread was so old and tasted like the kitchen (like its been sitting a long time)

THIS RESTURANT NEEDS TO BE ON A GORDON RAMSAY SHOW. If you're still with me, our room overview:

Croft room: Nice heated bathoom floors, 1 set of towels. Hot tub- clean, worked Shower- rust in the nossles, water only came out of some holes in the shower head bed- had hairs in it (no, not mine) Stains- on the walls and carpet

In conclusion, we checkout out early cancelled our massage and went to the keg. We are so incredibly disappointed and outraged by the lack of care and accommodation provided for the money. I spoke to the front desk stating all our concerns and disappointment and she proceeded to read me the bill. Not how a spa/inn stay should be and certainly not the customer service that should be shown. Save...

I have stayed at the Inn twice before (and worked there as a chamber maid 40 years ago) and have always had an exceptionally wonderful experience at the Millcroft. As mentioned by other reviewers, the grounds are lovely and the food is always beyond expectations. The pools are a welcome and relaxing respite from a working holiday. Since I have such high expectations of the Inn based on prior experience, I was so disappointed with my last two night stay. For the first time, I stayed in the Manor House as I wanted a lot of room to spread out to work. My first disappointment was my discovery that the hot tubs were cold and had not been working for a couple of days. I had a soak in the tub in my room which was a pleasant but poor substitute. The pools were not fixed until the evening of the second day of my stay. As I sat down to my work, I was shocked and dismayed to find there were many used tissues underneath my bed. This would be a gross discovery under any circumstance, but during COVID, it was cause for even more dismay. The third and most concerning disappointment was my discovery of black mold on each of the nine panes of glass in the door leading to the patio. I was promptly moved to a second room (which I appreciated, but it was annoying to have to pack everything up in order to move). I will point out that the food was still exceptional and I would like to specifically name one of my servers, Jackie, who was likely the very best server I have ever had, and I have travelled quite extensively. Reception did "apologize for any inconvenience" and they did move me to another room, but that does not negate the fact that I was initially provided a room that had the potential to put my health at risk. IF I were to stay again, I would choose a room in the main inn as they have been recently renovated and have had the carpets removed so it feels like a much cleaner room and the last time I stayed it was spotlessly clean. The Manor House is in its original condition and is in need of major renovations to deal with the mold issue (the second room I was shown in the Manor House also had a lot of mold on the windows). In the end, I was extremely disappointed as the stay was not inexpensive and I felt nothing was done to ensure that I might return for...

Very disappointed in our experience. We were seated at a solo table next to the falls, which was nice and romantic. Our initial impression was positive, our drinks and bread were brought to the table & order placed promptly. The view and ambience was very nice; welcoming, relaxed, and serene.

Then it all fell apart, we were basically forgotten for the rest of the night. It was almost an hour wait for two “AAA” burgers, that we had to find a server to ask about. When the food finally came, we had both finished our drinks, neither the server nor who appeared to be a manager offered a refill or another drink. Our waitress finally came to our table after the food came, she barely got to the table to ask if the food was okay. But not enough time has passed to actually try anything as we were still waiting on condiments. She too didn’t address the drinks, not that she was there long enough to notice.

I had a clear view of the entire patio and could see our waitress tending to the other tables regularly and often. I tried several times to flag her down, I could see her looking directly at me, but she never acknowledged or came back to our table. Instead she tended to a closer table then ducked back inside.

The food was equally disappointing, bland is the best description. The side Caesar was loaded with Parmesan, which was the only source of flavour, the dressing was bleh. The “AAA” burgers were absolutely flavourless, like they somehow managed to remove even the flavour of beef (which to be honest is quite impressive), not to mention they were barely warm. I can (and do) make better burgers at home! The only flavour was a glob of cheddar cheese. I finished mine because I was so hungry, but my finance barely touched hers. Then there was the grilled shrimp, which were the only flavourful item we got, but the flavour was more of a clam chowder.

When we were done with our “experience” we waited awhile longer to see if our waitress would come back & even tried flagging her down again. When she didn’t return we had to seek out the manager again, who apologized but didn’t offer or make any attempt to make the experience better.

Overall, we would have been better off eating off the property at some...