Subway — Restaurant in Châteauguay

Shame on Mr Lavoie. Shame of a franchisee. Very bad image for the brand. First time I order there was no red onions. Staff was very friendly. Second time I visit ? Today, October 29th. I ask for the promo, got told it's on the app only. I order on the app, it gets sent in. I'm then told there is no brisket. It's 7pm, why no brisket ? It seems there never is brisket! Then no spinach ? I'm not going to throw a tantrum at the store because the one person to blame is not the very friendly guy... He's got nothing to do with this. It's the owner/franchisee Mr Lavoie. It's his job to make sure the brand looks good and professional by having his restaurant FULLY STOCKED. Nobody else ! Happened more than once ! Franchisee should never want to be passive partners they need to be involved hands on concerning their business. I didn't get the employee name but he was so nice kind yet helpless. I guess Anjou is the best franchise in the city... I doubt I'll go a third time, but if I do, I'll make sure to update my review. What a shame, I don't care for excuses I want results because lacking food in any restaurant seriously impacts negatively my experience. Spinach being expensive and included, I can't help but think it was not a coincidence. So basically I paid for the most expensive sandwich available and it's missing a sale and giving the branch a bad rep. That's a lose-lose situation for both me and the brand. Can't recommend. 1/10 because of the staff that was the same guy saying they had no red onions. He's a gem for dealing with such...

Horrible customer service ! I dont know where to start ,

I visited Subway outlet to try their new Piri Piri sandwich, and unfortunately, the experience was subpar from start to finish. Upon ordering the sandwich, I was disappointed to find that the Piri Piri sauce, which is the highlight of the sandwich, was not included. I brought this to the attention of the staff, expecting a prompt resolution.

However, the response I received was far from satisfactory. Instead of apologizing and offering to correct the mistake, the staff became defensive and provided excuses. To make matters worse, I was subjected to racist remarks, which was completely unacceptable. As a customer, I expect to be treated with respect and dignity, regardless of my background.

The staff's attitude was arrogant, and they seemed uninterested in resolving my complaint. I left the outlet feeling frustrated and disappointed, not just with the product but with the way I was treated.

I hope that Subway takes my feedback seriously and takes necessary steps to improve their customer service and ensure that their staff is trained to handle complaints in a professional manner.

Note that this review reflects my experience at this particular outlet and may not be representative of other Subway locations. But to mention they didnt have name tags that A quebec law breaching the law providing worst customer service! The manager was available but bailed out saying i finsihed my shift ! Nobody wanted to solve the problem ! Not to forget i...

Ordered online for pickup and they called to say they’d run out of the meat I requested. The man said he’d have to cancel my order. No offer of a swap, just a cancellation. I requested to simply swap the unavailable meat for another meat and I asked for the same bread/cheese/sauces, and to add a few extra vegetables that fit the sub better than my first unavailable option. No insane requests, just common sense.

After picking it up, I see that there’s no sauces, none of the vegetables and it’s on a cold, untoasted bun. This is the second time (I’ve only been to this store twice) that it’s been stone cold. Obviously they aren’t bothering to toast the online orders because they’re too lazy.

The complete disregard and laziness was so disappointing. Definitely will never be...