Wendy's — Restaurant in City of Leduc

So this is perhaps one of the worst Wendy's I have ever gone too from a service perspective. Several months ago I spoke with owner about the service from this restaurant and how they are unable to make my order correctly. The owner took my criticisms very seriously. There was an instant change and my orders where being made correctly. This went on for about 6 months. It saddens me to say they have gone backwards. This Wendy's service has gone back to the way it was. They simply can't make an order correctly to save their lives. When you try, and speak to the manager about it. They simply don't care that they have inconvenience you and it's on you to gain satisfaction or to return to your correct food or a refund. We the one thing I can tell you is that customers speak with their feet. My feet are telling...

If I could rate this fast food restaurant at zero stars I would. Since when can you not order an extra patty of meat on the side? Since when is it ok for the server at the drive through window to swear at you when you're trying to figure out why there was a policy change they said came from head office. FYI... I phoned head office.... Guess what, it's not a policy. So lets be clear... your staff should never swear at a customer no matter how frustrated they are. Second of all, don't lie to me, because I will phone and find out. To the girl who swore at me, I certainly hope it was worth it. You will be getting a call from the district manager to put your poor attitude back in place and hopefully for your sake, you won't lose your job. NOT...

The service here is terrible. I had 3 burger combos to order and the person taking the order tried to push me through after I asked for the first burger, and there wasn't anybody else in the drive through line. so I had to tell him that I wasn't done my order yet. Then when I got to the window he handed me a small and a medium pop and the orange juice when I had ordered 3 medium combos which I had to get him to correct. When I got back to work because I was in a hurry, and went to hand out the meals they had given me 2 small fries and the 3rd combo didn't even have fries. DON'T go through the drive through and always check the order because it will probably be wrong. Not very convent when you can't get what you order...