Domino's Pizza — Restaurant in Clarington

Used to order from this location a few times a month for several years, but after two orders that occurred in March & April 2020 over the course of 2 weeks I have only made 3-4 orders just to keep my reward points from expiring since the change to the program requiring at least 1 qualifying order in 12 months.

The location and corporate were made aware of the issues in 202. The first incident in March, they were swamped as it was the earlier days of the pandemic. I placed an order for pickup through the app as normal and I headed to the store and parked right in front of the location and waited as people weren't allowed into the store.

Every so often I'd ask a worker who would come out to bring pizzas to other customers about my order. I was always told just a few more minutes, so I patiently kept sitting in the cold car as I didn't want to waste gas idling. This went on for over 3.5 hours before I finally asked someone to ask the manager why my order of a single pizza was not done yet. It just didn't make any sense, especially given that several times employees checked and said just a few more minutes. Meanwhile other people who complained they waited an extra 5-10 minutes due to them being so busy ended up getting orders of $40-$60 comped for their inconvenience.

Finally though, after 3.5 hours (not an exaggeration) they finally admitted that they had "lost my order". They asked me what I ordered and then said they would rush it. Just before the 4 hour mark I finally had a pizza, but unlike a dozen other customers who got their food a few minutes later than they had expected and didn't have to pay for their food, I had both prepaid and I also TIPPED! I was told I couldn't get a refund, but that they'd get in touch with me and make it right. I went home with a pizza, but after 4 hours of waiting I wasn't in the mood to even eat the pizza. That was March 22nd, 2021.

April 5th, 2021 I ordered a single pizza again, but this time it was an early lunch order. When I showed up the place was empty. However for the second time I was told my order was lost. So I ended up waiting about 45 minutes to get my pizza. I was promised a cheesy bread, lava cakes and a 2L bottle of pop as an apology. Again I had already prepaid and tipped so I couldn't get a refund apparently. However the person who promised this left and didn't let anyone else know, so I never got anything I was promised. I just took my pizza and left as I didn't want to have to debate the issue.

I'm not an unreasonable person and I feel that the fact I so patiently waited 3.5 hours the first time around and never once did I get combative or give any employee any hint of attitude would attest to that.

However the fact that no one from the store level to corporate management has saw fit to ever get back to me when I've emailed, left voicemails, posted on Domino's Facebook page, etc. seems to indicate that this is acceptable?

Papa John's, Pizzaville and a couple other places have gotten all the business I used to give to Domino's Bowmanville since this happened.

My guess is one of two things will come of this review.

It gets ignored by the store. The store complains to Google to get it removed.

I'm certainly not going to hold my breath that Domino's actually reaches out to me to try and resolve the matter. I mean it's been 3.5 years and counting.

Though if Domino's ever does take accountability I'll kindly revise my review...

I have and will continue to order from this store. The pizza is almost always correct, hot and properly prepared. However...

Tonight (Sunday January 19/2020 between 6:30-7pm) I witnessed a very professional display of customer service, both by the young female staff member and the manager on shift as they dealt with what I can only refer to as "a very difficult meathead". The "meathead" in question came in and realized that one pizza on his order was ready, while the other was still being processed. After using profanity, accusing the staff of lying to him and carrying on like a fool to the young lady, the manager (who was busy creating a schedule) came out to resolve the conflict. Essentially the client was upset because one pizza was under a heat lamp and the other was just coming out (in his perfect world they must come out at the same time). There was no pleasing him...

The manager, in a very calm, neutral and direct way offered to remake both pizzas, offered explanations as to why the clients pizzas were not out at the same time and was very cooperative in coming to a resolution. But the client didnt want the resolution, he wanted conflict (which the manager would not give him). In the end, the meathead could have (with the time he spent arguing) had two fresh pizzas made and been on his way. Instead he paid full price and made a fool of himself (however, being a knuckle-dragger he probably didnt even know the difference).

I am writing this review to commend the young staff members that were on shift that night, especially the manager. He conducted himself very professionally, was very calm and to the point, offering solutions and eventually closing the sale (at full price). Personally, I was beginning to prepare to remove the guy from the store myself. Being a small business owner in the area, I would hate to think that my staff would be subjected to such abuse without my knowledge. For clients such as this, we generally flag clients files so that, in future, we can track this type of behaviour to avoid it becoming a problem (in other words there are very rare occasions where clients need to be fired). I would highly recommend that Dominos head office build in a "flagging" feature to their software, to avoid these unnecessary conflicts as well as to keep an eye on opportunistic folks who like to create a conflict to receive discounts. Everyone likes a deal, but there is no reason to belittle/intimidate people to do so... it's just inappropriate.

My pizzas this visit were excellent, very hot and tasty, but I was even more impressed by the young people running the show that night. That was an impressive show of patience and professionalism that was beyond...

If I could give 0 starts I would. I would just like to start out by saying that I use to work at Dominos and I know how long the pizzas take to make and what time they promise everything will be delivered by so me waiting an hour and a half for a pizza is ridiculous. I ordered a pizza from here back in April and I called because I wanted one of the feasts pizzas made a little differently. I told the guy I wanted the chicken bacon ranch pizza but instead of the ranch base I want the regular pizza sauce as the base and ranch drizzled on top after the oven. He said okay no problem and repeated the order back to me. Pizza shows up like an hour and half later (don’t even get me started on the wait) and it’s completely wrong. The base is ranch and it’s missing toppings? I call and let them know that they made it wrong and they said they will send out the correct one to me. That second one arrives and it’s again wrong-.- I again order the same pizza tonight August 26th and I told him exactly how I wanted it and he said okay. He again reads out my order and it again showed up an hour and a half later (no idea why it took so long) and it was wrong once again-.- I ended up not calling this time because I did not feel like having them send out another one just for it to be wrong. Will not be...