Pizza Hut — Restaurant in Delson

It seems this location is cutting corners and being cheap on ingredients and pizza size. Read below and see my photos. I will report this to head office as well.

I arrived 30 minutes after placing my order. When I arrived to pickup they couldn’t find it. Then they realized they had given it to someone else. They didn’t apologize and just told me to wait 10 minutes for a new order while they made it again.

When O received my new order, I opened the pizzas to make sure they were correct and that’s when I noticed the pepperoni pizza was missing cheese on 3 of the 8 slices. When the lady called the manager over his excuse was “we have a certain amount of cheese in a cup and a different part of your pizza probably got more cheese. That’s a poor excuse for poor quality. If you can’t make the pizza with the ingredients distributed properly, that’s not good business. He did not even offer to make a new proper pizza. The other 2 pizzas I ordered did have the ingredients and cheese properly distributed.

I also commented that the pizzas looked smaller than they should. He brushed me off saying it’s the correct size. Since my order was already delayed, I accepted the pizzas. When I got home I measure them, and all 3 pizzas are 11-inches in diameter. A pizza hut medium pizza is advertised as being 12-inches. This is false...

This was a fun one took a order made online for a Poutine. Saw no option to give them a message, so i put the message in my name "Poutine Sauce on the Side, last name: NAME" Their bill only showed Poutine sau, NAME Knew this was going to happen 😆. Ask them to make me a new PoutineSauceOnSide, they said they couldn't. So i told them i couldn't pay for this then. They had the nerves to say this was my fault. 💬I did not take the blame, and said it's not your fault either. PIZZA HUT ONLINE'S FAULT. Guy tried to prove me wrong claiming there was an option online to give a note, BUT LIKE ME HE DIDN'T FIND ONE. 😎 I PAID my part of the order that didn't contain the Poutine Cost. This was silly on their part to me to not just simply remake the Fries. Ps: i got the soggy Poutine for free 🤣. Don't Play With Me!

Part 2, the chicken strips here suck! Like burnt Toast. This is dog food,...

Poor management, poor understanding of what customer service is.

Today I order 2 medium pizza. 1 - Add Crust Pan Pizza, Regular Tomato Sauce, Right Mushroom, Right Red Onions, Right Tomatoes 2 - Add Crust Pan Pizza, Regular Old World Tomato Sauce, Left Pepperoni, Right Mushroom, Right Green Pepper, Right Red Onions

The 1st pizza came with green pepper in the left side (should be only cheese) and correct on the right side. the 2nd pizza came with tomato and pepperoni in the left side and the right side was ok.

I called the store to make a complaint and the rude and screaming manager told me that I didn't know what I was talking about and that he had sent the correct pizza, and hung up the phone on me.

Stay away from...