Sushi Sama Delson — Restaurant in Delson

Read before ordering Excellent sushi and the staff are friendly. I removed two stars as in my last four visits I've had to wait an extra 30-60 mins. It's obvious that they are either i) under staffed, ii) lacking organization and time management, iii) don't mind misleading their customers and wasting their time. The first time my family including young child waited in the car in the cold because the restaurant was full of other customers also waiting for their order.

This place has the potential to be a 5/5, but it is managed like 2/5. I tried to phone to ask if my order is ready, knowing they run late, but no one answers the phone. Wasting customers time is a huge insult quite frankly. I may consider not coming back which sucks because their food is...

Terrible Customer Service - Extremely rude and unprofesionnal.

As a regular customer who usually orders through DoorDash and Uber Eats, I decided to call Sushi Sama directly to help them avoid delivery app fees. When I tried to place a large order, the staff member rudely said "I am busy" and hung up on me. I called back to address this unprofessional behavior, only to be hung up on again!

It's ironic that while restaurants often complain about delivery app fees, they treat customers who try to order directly this way. This experience has completely turned me away from their restaurant. There are plenty of other sushi restaurants that actually appreciate...

As good as the sushi is here, I’ve ordered here for the last time today. I am a regular here. Today, what i saw was appalling. They treat customers like crap. I understand St Valentine’s day is busy but when i see them refuse orders, screaming at customers or tell some that their orders will be ready only in one or two hours. I will buy my sushi elsewhere. Hire more people or take less orders. It’s not that complicated.

Bonne chance si vous avez commandé sur le site ou par téléphone. Service a la clientèle non existent. Les gens ici se foutent de leur clients. Je vous conseille fortement d’acheter votre sushi ailleurs. Je donnerais -5 étoiles...