Restaurant Boustan — Restaurant in Delson

First and last visit to this resto! Sad to say but I can’t honestly say we were really pleased with our experience; we had such hope when we arrived, the resto is nice, so is the decor… There were four of us; two of us ordered vegetarian and two of us the shawarma chicken. Many issues; the garlic sauce was way too strong, the chicken was not very tasty it lacked in quality, allot of gristle and fat. Also we were not at all impressed that they heated our meals in the microwave for no apparent reason. As for the service, the guys behind the counter weren’t very pleasant, courteous or kind, we got the feeling that they just wanted us to hurry up and pay so they could get on to the next customer. We’re big fans of Lebanese food, we regularly eat at “Amir” and “Basha’s” and have never been disappointed like this at these places but unfortunately this restaurant does not fair well at all in comparison. The last straw is that our meals gave us both heartburn, all evening! We don’t see any reason to ever go back...

Very slow staff, very disorganized. A delivery driver has to wait 30 minutes before receiving the order. The customers complaints for late delivery and the drivers also complain for late deliveries. This is a fast food restaurant, each order should take less than 2 minutes to be prepared. I have also worked in Boustan before, 2 employees in my workplace did much faster than what you guys do with 5 employees combined. When you receive an order from Uber/Doordash/Skip, the order should be ready within 2-3 minutes, when you make the drivers wait, they lose a lot of money. This is a fast food restaurant, not a classic 5 star restaurant that needs 30 minutes to prepare the meal. Ask your employees to work faster, they seem all sleeping and working very slow as if they only care about their salary and not customers satisfaction.

Also, most of the 5 stars review here are fake, done by employees and family members.

0 star...

When it first opened, service and portions was good but recently they reduced considerably their portions. It’s not worth it all for the same price you can go to multiple competitions around. I ordered a salad bol the guy took a pinch of salad to put only Half of it on my plate and put back the other half … he repeated this action twice with each choice of salad . I will not come back and not recommend for sure because I just saw so many reviews saying the same things and they didn’t care they are keeping the same poor service so we’ll keep our...