Thai Express Restaurant Delson — Restaurant in Delson

When you order something in Uber Eats to pick up on the restaurant and they mark the food as “ready” on the app, you expect that when you arrive in the restaurant, you will really have your food ready. I arrived there , and: My food was not ready, which would still be ok. The customers were being passed in front of me and getting their food before me. It would still be ok if they, AT LEAST, gave me some STATUS of my order. Who knows if my food takes more time to prepare ? It would be still ok ! But I got completely ignored while asking , either in French or English , about the status of the food I ordered through the app. No response FROM NO ONE.

Then, finally , suddenly , they gave me my food. All of this mess would be avoided if ANY of the employees simply informed me the status of the food . No problem on waiting more . Their cashier is not rude , but needs some training from the management regarding basic soft skills of informing food status and not ignoring client .

It is the closest Thai Express from home, I used to go all the time with no issues , but after this bad situation, I don’t know if I would be well treated on my next visits, so I’m not coming back anymore . Last time I got so upset with a service...

DO NOT PAY CASH HERE THEY STEAL!!!! I went for lunch today paid and they stole almost 2$ from my colleague and i.. we were going to tip anyways but thats not the point. They should have given us the proper change back and then we would tip but he stole the 2$ and didnt give us proper change back and then proceed to scream that we were wrong in barely comprehensible french..oh and not to mention i noticed he had a long pinky nail. So he is probably on something.. this place needs an inspection and to be closed down with how many issues it has. Plus if the guy is stealing 2$ or more from people every bill paid in cash or adding stuff to others orders they arent ordering but are paying for maybe it stealing from customers.. like this needs to be looked into. Very upset and i am usually a patient person but today i was not happy at all and wanted a refund on my food but how could i get a refund on my food when he already stole money from us and could barely speak one of the 2 languages quebec is supposed to have.. absolutely...

Very rude welcome, no smile…when they talk to each other, they speak their own language while taking turns staring at you, which is very uncomfortable. I’ve been to this location over 8 times and for the last 4 its been horrible. This last visit was the last draw and what drove me to write this review. Walked in and was NOT greeted yet again. I place my order for take out and repeated it 3 times because the man at the cash couldn’t understand my request for tum yum soup. When I reached home my soup was not in its container but in the plastic bag because they didn’t bother closing the...