Henrietta's Pine Bakery - Dwight — Restaurant in District Municipality of Muskoka

We have been visiting Dorset the last couple years to stay at a friend’s cottage. This year on our way we saw this bakery on Highway 60 and decided we would stop the next time we passed through Dwight. The first visit was closer to closing time so the selection was limited which is to be expected for a local favourite spot. We tried a few items (chocolate chip cookie, Skor doughnut, carrot and blueberry Muffin , blueberry and cheddar scone, chocolate brownie and a Brie and pepper jelly focaccia ) made the decision that we would plan a day and get there for opening which is 9am. When we arrived the place was busy also to be expected, Friday morning people loading up for the weekend. Parking lot was full there was a small line but we didn’t wait that long. The staff moves customers through as quickly as possible. The challenge is, so many delicious options to choose from that it takes time. This time through we purchased several more items. We tried some savoury items and more baked goods like the Breakfast Quiche, bacon and cheddar focaccia, spinach and feta croissant, Cherry Cheese Danish, apple crumble danish, chocolate eclair and more. The prices are to be expected for such quality home baked goods and I would happily pay them again if the quality continues to be the same. This is a must stop for anyone that likes baked goods savoury or sweet. It has now become a stop for us anytime we are in the area. Thank you for doing...

Customer service has taken a nosedive during COVID. Now you can wait out in the parking lot for an hour only to finally get inside and find out they're sold out of half of the items you want. They are frequently sold out of their signature item, sticky buns. Sometimes they're sold out by noon, even though they are open til 4, and they aren't going to make more. It sure would be nice to know that before standing outside for an hour. How about a sign outside letting us know the items you are out of before we line up? And how do you misjudge it by that much that you sell out 4 hours before close?

On top of that hours of operation change so frequently you never know when or if they are going to be open. They may be open til 2, or 3, or 4, or back to 2. They might not open til 10...but still sell out of sticky buns by 11:30. They may be closed just on Mondays, or also on Tuesdays, or also on Wednesdays, or also on Sundays. Who knows? After a while it's not worth the aggravation.

We've been coming here for 25 years and used to be greeted with smiles and a great attitude. Now it feels like the main person here is just wishing she could retire and she no longer enjoys...

The worst efficiency I've ever experienced, which shows a disregard by management for customer's time. Over a 70min wait just to get inside, despite only 7 groups of customers in front of us (line was halfway to the road). Once inside, it took 15+ mins for the 14 (?) year old to serve me 3 pre-made focaccias (not toasted), a few tarts and some sticky buns. This should have been a sale that took a few minutes. I saw the other young server stand and watch the toaster oven for 1+ min while she toasted someone else's focaccia, instead of packing the rest of their order. These aren't delays because of COVID. It's evidence of poor training, a sales process that needs overhauling and penny pinching from management who should hire additional+more experienced staff. An express window at the side for customers who know what they want without needing to browse their displays would be a very good addition. Having the lady who I assume is the boss/manager, stand in the rear casually chatting away while the 2 young servers struggle to cope while customers become disgruntled, goes a long way to substantiating my assumptions....