Dairy Queen Grill & Chill — Restaurant in Edmonton

Slow service, didn't take our drive thru order properly, food was disgusting.

After we ordered, we pulled up to the drive thru and waited... and waited... and waited some more before someone finally opened the window to say "Hi, your total is _". Except there was no "Hi", he just grunted the total to me.

We finally got the food to discover that despite telling them that we wanted 2 chili cheese dogs, they only gave us 1. We politely told him that no, we ordered 2. His response was a rude "You ordered 1, we charged for 1, you got 1. You want more??" Said screw it, we don't want to have to wait another 6 minutes.

Got home and the hot dog was burnt/over cooked. And not talking about crispy cinder... it was hard, and the meat inside the skin had shriveled up. My wife took 1 bite, gagged and threw the whole thing away. The poutine was also pretty underwhelming - all the melted "curds" were on 1 side, gravy on the other, and fries were under cooked. The banana in our banana split was hard and green, it really threw the entire flavor of the ice cream off b/c of how un-ripe it was.

Would rather drive the extra distance to anywhere else than return to...

If I could give this dairy queen zero stars I would. They have screwed up consistently and although I've always given them the benefit of the doubt, I will no longer be going to this location. Something needs to change. Zero attention to detail they have spelled birthday wrong on multiple ice cream cakes. The food is always horrible and sloppily put together. They've over charged me for products and today failed to add the fudge centre to a royal Oreo blizzard and yet charged full price for it. This dairy Queen is terrible and next time I'm craving a frozen treat I'll drive the extra few minutes and go to a location where the staff acknowledge customers and take the extra few seconds to make sure they're doing their...

We went to get ice cream and dilly bars were advertised as 2 for 1 on the menu board. Upon ordering them we were told we needed a coupon. Never had anyone needed a coupon for an advertised item on the menu board. The employee was wasn't willing to discuss why a coupon was needed so we walked out. The week later we came in with a coupon for a different item, we didn't realized the bottom was ripped and missing a number on the code. The employee refused our coupon and wasn't willing to look up the number. We went down to the Hamptons Dq and took our coupon right away!! Never going back to Lewis Estates Dq, horrible customer service. They have no interest in...