Edo Japan — Restaurant in Grande Prairie

If I could do negative 5 stars I would. First of all the young new staff are ignorant, secondly we found a bone in my boyfriends meal, a chicken bone. Which actually ended up breaking his tooth, when we reached out about it, we got sent away due to them not having the piece of bone in their hands, but yet the dentist did, even sent them a report. What did they do? Offered a $100 gift card, as if were ever going back😂😂 not only is that disgusting but so was their response to this all. Talk about taking responsibility for your faults. Clearly they just care about making money rather than their actual customers, if it weren’t for customers they wouldn’t even make money. I’ve worked with food and customer service my whole life and I know for a FACT that if this were to happen at any of my workplaces they would’ve done much more than that. I am pregnant to, and we got the same food order, so if I wouldve gotten the bone in my food that would’ve ended VERY BADLY for me. Worst customer service I’ve ever experienced all around. Instead of embarrassing themselves with offering us a gift card they should’ve done a full inspection and get insurance to cover the damages. Which the DENTIST recommended. Absolutely DISGUSTED with this food chain. Make sure to check your food when eating here, also don’t be afraid to ask them to wash their hands after using the bathroom, as I’ve had to do as well. Next stop is the health and food safety. We’ve even went to the extent of having a lawyer look over everything including their emails (which they screened for at least 2 weeks) and he was also just as DISGUSTED. try wok box instead!! They’re way cleaner, have better quality and quantity. Not to mention the...

I enjoy Edo Japan, however I recently ordered take out and upon finishing my meal, I found some sort of dead flying insect at the bottom of the bowl. I was sick to the stomach that I ate a whole meal and may have consumed other insects just like it. After this observation, I attempted to call the store and notify them several times. However, they would not answer the phone and they were open for another half hour. DISGUSTED! This was the one on...

Always eat here in GP. Wish Kamloops had one. Hot, quick and healthy. I had the beef and shrimp combo.I always stop here for my Udon with shrimp, always SO good! I will try more items on menu next time but the soups are always good.Staff is always ready to take your order and the food is prepared hot and fresh. Extra sauce I always in order and I have never had a bad meal from this location. Good...