KFC — Restaurant in Greater Napanee

Placed a pick up order The best things were: my order was 'ready' on time, and the building is where it shows on the map. Other than that, the womems bathroom was disgusting with full garbage cans, filthy stalls with walls that need to be seriously cleaned not just wiped with a grease rag (could see the swipes from a dirty rag inside about as far as an arm would reach, no further) toilet paper all over, soap dispenser that covered in hand prints and soap, no cleaning protocol posted (photos if there's a place to post them). My order DID get called at the exact pick up time...but it wasn't my order it was someone else's, mine came out quickly afterwards-they handed it to me while Telling another customer about how glad after 2 more hours they wouldn't have to 'see this place again until next wednesday' so I took my order to a nearby table and double checked it. I ordered a 14pc bucket, large fries, large gravy, corn and macaroni salad and 2 pkgs of turtles chocolates. They forgot my gravy and I thought the turtles so I went back to the counter, cook in the back said he put the turtles in the bottom of the bag... I said "under the bucket of hot chicken?" He nodded... I unpacked my entire order and sure enough there were my turtles, a mushy plastic covered gob of chocolate...but wait one package was completely unsealed and there was melted chocolate in the bag. I gave them to the cashier and asked for them to be replaced. Which she did, she also fetched my tub of gravy. Question, when did large fries stop coming in the large close able box and now appear half as many (for a family of 4 per menu) and in a popcorn chicken packet? Cost was 58$ .... good grief the price of eating out unhealthy is crazy now a days. As per typical KFC meals the spouce and I are both fighting over the bathroom 2...

I hate putting out negativity about a business but the one we have in Napanee is awful! Through no fault of the staff there is more often then not a lack of product available. I understand times are tough so you need to keep waste to a minimum but the amount of times I have been told that they're isn't any chicken pieces left but would I like a sandwich instead is ridiculous. Not to mention that the chicken is cut in a way to make more peices out of it that is dangerous in my opinion because chicken bones can splinter when cut the wrong way. The staff are told how much product they can cook in the evenings if it is close to closing time and I know it's hard to judge how much to cook at that hour I don't understand why there isn't product available to cook if the customer is willing to wait for the amount of time??? Then it is staff that has to face angry customers!! Unfortunately customers tend to take the old saying of .. "The customer is always right," a little to seriously. So I'm not sure what the fix is but corporate might due well to put their thinking caps on....

This will be the last time I ever go back this store. I online ordered as this was what I had to do instructed by staff. Ordered at 610pm pick up time 645. Arrived at store after a 30 min drive 645. Called store to say we were here to pick up. They said order will be another 45mins. After our heated discussion with Tammy I was hung up on. Called again Ashley answered saying we either waited or called third party for refund. I called online 3rd party to say I had up to an hour wait. I called back to store ashley said it was still half hour still then hung up. Went into store 30 mins later. They were frustrated and short. I watched ashley in back throwing things and yelling at staff. Taking chicken off oven trays with tongs and aggressively throwing chicken into buckets as I watched.she grabbed product and threw it at staff while yelling. As I had my food packed. Tammy without wearing gloves took plates and cutlery and condiments and throw them into the bag. Kinda didnt feel good about this...