Wendy's — Restaurant in Greater Napanee

I went to Wendy’s on 24/07/2025 around 8ish.

I tried to order my food but the girl on counter had basically no idea what she was doing, she had to have the manager stand there to watch her in case she messed up which she almost did and the manager wasn’t the brightest one there I be honest about that.

She finally got all that I wanted on my order and I payed but then I stood there for 15 -20 minutes watching her not making my order, like there was no one in the restaurant and she just stood there before she realized oh maybe I should make the order. This girl didn’t even know what to do, she had to get someone else who knew what he was doing to help her and believe me, I was so relieved when I so him make my food because I didn’t need a mistake after the long day I had at work.

I work in fast food if she is new, she should’ve been by herself if , especially because she didn’t know what she was doing. I mean I still wouldn’t have had her by herself even if it wasn’t busy.

I got good quality food for the most part though everything but my nuggets were hot and delicious, my nuggets were like warm and seemed to be old. Also want to point out out that the restaurant behind the counter was disgusting dirty floors an old frosty sitting on the machine and only one clean counter top the one next to fry station, also the old equipment in there looks so nasty.

I was pleased with the wait for food or that fact that girl didn’t have a clue what she was doing, to be honest not sure if I be returning because out of all the crew that were working only 2 crew was were nice the to me and the other costumer, the guy the new girl had to help her and the new girl a apologize once for the wait but that’s it.

Probably only returning for the delicious...

As you all know breakfast is a new thing for Wendy's. I prefer breakfast here over McDonald's or anywhere else other than a sit-down restaurant. I eat here regularly and for the most part I get good service. The staff seem to be working very hard and are very busy. Sometimes though I feel they're overwhelmed to the point where they are stressed out and therefore a little cross with a customers. Having worked in customer service I can understand this but it's still no excuse. It seems like sometimes they punish you they never give you what you ask for especially with condiments. Sometimes the the combos are cold or stale and other times they're fantastic. There's no consistency in this restaurant.

I would recommend Wendy's to anybody over any other fast food establishment but I fear when Burger King comes to Town they will lose a lot of business.

I think the manager and the staff need to take a step back and realize that every dollar a customer spends is hard-earned money which is hard to come by and have an appreciation for the customers because the customers also have...

I went in through the drive thru Saturday around 3:45pm, got 2 double JBCs, lady at the speaker was nice and all and very nice at the pick up window as well, but this review goes for whoever was wrapping and making these JBCs. When I looked in the bag after parking I saw the 2 most perfect wrapper burgers I have ever seen come from any fast food. I felt as if I was getting 2 presents for buying the burgers there, I opened the wrapper and usually they’re kind of slapped together you know..but these burgers were the best ive ever seen, so perfectly put together it seemed like you guys took them out of the commercial. So frickin perfect. Thank you for whoever made those as perfect as they were, it sparked much joy even tho it was just a sandwich, you finished my Saturday work day off with a bang.

Sincerely a big...