Tim Hortons — Restaurant in Guelph

My visit to Tim Hortons today constituted an unmitigated catastrophe from inception to conclusion. The staff's conduct was not merely unprofessional but profoundly reprehensible. Their boisterous, corpulent, and insufferable discussions of private affairs were intolerable in themselves, yet their handling of a previously prohibited patron—a fellow human being—was nothing short of outrageous. The specifics of this individual's prior infraction are irrelevant. To subject them to public degradation by bellowing accusations in the parking lot exceeds all bounds of acceptability. This represented a revolting exhibition of authoritarian overreach by an employee manifestly unfit for any role involving public interaction. The individual in question never entered the premises, and if she elects to solicit coffee purchases from others, that remains her prerogative. Should concerns arise regarding potential impact on revenue—a reminder: profits that are not yours to safeguard—summon the appropriate authorities. There is no justification for broadcasting your petty insecurities through vocal tyranny. We comprehend the situation fully: you are employed by a sprawling corporation that has repeatedly compromised the quality of its offerings. Well done. Compounding this, the subsequent boasting to colleagues about such deplorable actions is utterly nauseating. This degree of hubris and contempt for fundamental human dignity is indefensible. It is imperative that these employees be reminded they dispense beverages, not preside as arbiter, prosecutor, and enforcer. For the record, I have yet to witness even a judicial authority behave with such vulgarity. As if the foregoing were insufficient, the establishment's layout is egregiously disorienting, devoid of any discernible guidance for retrieving orders. Upon venturing to seek clarification, I encountered vacant expressions and was regarded as imbecilic for failing to intuit the configuration through osmosis. Perhaps the implementation of explicit signage or elementary courtesy in service might prove advantageous. In summary, the encounter evoked profound revulsion. Nevertheless, I derived satisfaction from purchasing a coffee for the prohibited individual—consider that a minor victory, Tim Hortons. This location shall see no further patronage from me. Gratitude for...

This Tim Horton's is, without a doubt, the worst location I've ever been to in terms of service. I recently moved into the neighbourhood and have gone through the drive-thru on the way to work six times now. Every time, my wife has ordered an Iced Vanilla Latte with oat milk, and every time, they have handed me the drink made with milk. After the first time it happened, I have made sure to double check, and every time I've said, "This is oat milk right," the person at the window has responded, "Oh... uh..." and then disappeared to remake the drink.

Today, I thought I might have better luck going inside to order from the counter. I was mistaken...

The young man at the counter was visibly distracted and not paying any attention to my order. Had to repeat myself multiple times while ordering because he wasn't listening. I ordered one doughnut, and he charged me for two. He didn't know how to perform a refund, so I had to stand and wait while he tracked down someone who could. The person making the Iced Vanilla Latte with oat milk was moving at a comically slow pace, given how busy the drive-thru and the counter was. When he put the drink down, I said, "And this is oat milk right?" He looked at me confused, leaned over to look at the screen with my order on it, and said, "Oh..." I said, "You know you guys get that wrong every day I come here?" He says nothing in response. Then he went back to remake the drink, again at a comically slow pace. As he puts the correct drink down, he makes no eye contact with me and says nothing. No apology for the error, no apology for the wait, no acknowledgement at all. I ended up being late for work as a result of the amount of time it took to get a sandwich, a doughnut, and two drinks.

I'm typically not one to complain, but I've never seen the lack of care and attention that I've seen at this location. I feel like getting someone's order right and saying, "Sorry about that," if you get it wrong should be the bare minimum for a fast...

I come to this Tim Hortons almost everyday. Probably about four times a week. My order is always over $10 because I always buy for a colleague and I. I had a bad experience a few months ago and the manager on was super sweet and offered a gift card. It never arrived but I didn't call or make an upset about it. I just figured they forgot and hoped that they took my complaint to heart. It was a bad customer service complaint with bad food.

This morning on my way to work I bought my colleague and I each a drink, eat a sandwich and a donut. I started to eat my sandwich in the car on the way to work and my egg only had about a loony sized piece of egg on it. The bread wasn't even toasted. I checked her sandwich and it was the same way. It looked like it had fallen apart and the person never put the two parts back together.

I was quite upset because this is not the second or third or fourth or fifth time of this happening at this location but it's the most convenient to my house as I live in the country.

I called the store and told them what happened and the young man named Hassan who was the manager on apparently on a Sunday morning Father's Day told me that it was unlikely that that occurred and that basically called me a liar.

He was so rude on the phone yet yet again and really just seemed arrogant. For a customer who spends almost $60 to $70 a week at this location, I really am disappointed.

I will be definitely reporting this to his head office and speaking with the district manager about my experiences the last few months.

During the week it seems like the lovely ladies who are working in the morning are running the show as Tim Hortons intended. Unfortunately, the young staff on the Sundays at least have been quite rude and not...