Tim Hortons — Restaurant in Guelph

My husband went to drivethru this evening and am apalled at the time it takes to go through drive-thru at this location (in the afternoons and evenings. Day shift has always been super quick) There were approx 7 cars in front of him and 1 truck jumped the curb to get out of drive-thru. He was sitting in drive-thru for just over 30 minutes before he received his order. This location has been very bad lately for the afternoon shift.. this is not the first time we have sat in drivethru for approx 15 minutes or more. We have been coming to this location for almost 9 years, at least 3 times a day. The afternoon/evening staff used to be very quick and got the orders correct for the most part. Most of the time lately, coffee has been burnt or not stirred, or dispensers have run out and are not refilled. I am considering driving to the Imperial and Woodlawn location from now on (completely out of my way), for better service and coffee. At least the 15 min it takes to drive there and home will only take me 20 min total as I have never spent more than 5 min in drivethru at...

The staff, including the manager have been rude and disrespectful to both myself and a number of clients that were meeting at this Tim Hortons earlier today. All of were fully vaccinated and all had their QR codes except for one particular elderly gentlemen who didn’t have the QR code as he was unfamiliar with the app. The staff called the police and despite being shown how to obtain the QR code, the manager had him and 5 other guests removed despite being able to prove that he’s had all three vaccine shots. It seems to me that the manager went on a complete power trip despite Tim Hortons corporate trying to calm her down. This is not the first time that I’ve had problems at this Tim Hortons. If you’re elderly and if you require assistance and despite what the Ontario Human Rights Code says, AVOID THIS TIM HORTONS. There are much better ones to go...

So, I find this Tim Horton's to always get something mixed up with my order. Countless amount of times I always get something I never ordered. Today I wanted to try their new Greek Wrap. I was so excited to try it, and when I got home I opened it and it was just Beef and lettuce and a weird sauce. Now I must of had someone else's order, but I know many people who don't go to this Tim Horton's because of their lack of getting orders correct. I always get a ice coffee with a Vanilla bean shot in the morning and when I decide to go to that one, every odd time they don't put a vanilla shot in it, I pay for it, but I don't get it, then I have to go back in and say I asked for one. I notice it's usually the same staff as well. But other then that, very friendly staff and they keep the...