Tim Hortons — Restaurant in Hamilton

I went through drive through first of all. She asked me my order 4 times and then once I got to the window, she asked me what my order was again and then my bagels or like they were cross contaminated because my everything bagel with herb and garlic didn't taste like an everything, bagel with herb and garlic. Your staff has no idea what they're doing, and they're working through in drive through not a smart idea . And if the owner is going to leave me a website to go to and complain, don't even bother because it leads back to the Tim. Hortons app if you are being serious about taking complaints, you leave a phone number and a name of who we can call and complain to. Not a bogus email that leads back to the app. I'd really like to find the head office corporation number and have a talk with them regarding all of these things that are going on at this certain Tim. Hortons, people are not happy. Your ratings are falling and you say, oh, here is an email address. Go back to this. If you have a complaint seriously Leave a phone number. Leave head office's number so we can freakin call it and leave a complaint.This is not...

This Tim Hortons has some of the friendliest, hard working staff in Hamilton. Some may complain about the wait but they have limited staff as it is a small location. Also, there is a pandemic right now, if you want coffee without waiting on someone, make it at home. The staff is always willing to fix an incorrect order and are apologetic for the mistakes they make (customer service workers are human, humans make mistakes) I love the change to sleeves for environmental protection. Sleeves are made of recycled material and can be re-recycled unlike the cups. This location is one of my favourites to visit. Most complaints about this location are minuscule issues that do not occur often or regular customer service complaints from bitter/unhappy customers. Unfortunately, we can’t all get what we want due to companies having policies and procedures to follow but this location has never given me an experience I didn’t enjoy over the...

UPDATE - Still worst Tim Hortons - Received my bagel burnt black today, so bad that my cream cheese was also black!!! Also love that when you complain to the customer service they do absolutely nothing. I work hard for my money so I will not be wasting at time hortons ever again. Extra time will be given to go to starbucks where they care about their customers. Worst Tim Hortons - literally never had coffee! Isn’t this a coffee shop! Never has dark roast at the most busy times of the day? How is it possible you don’t have dark roast coffee EVERY day? Also you don’t make people wait in line for 10 mins and order and then get to the window and then tell people you don’t have what they ordered 2 seconds ago at the window… do yourself a favor and don’t even bother wasting your time going here for coffee… they don’t even...