Subway — Restaurant in Hearst

The guy that worked an afternoon/evening shift sometime back at the beginning of december was not really a people person. I asked for more lettuce and he looked at me then literally have me 2 little lettuce shreds and when I asked for just a tony bit of mayo and lots of sub sauce he gave me half the bottle of mayo. I said that I didnt want that much mayo and he said "Well I can't take it all off" (snarl snarl)...(he did take some off though in his defense) And then when he rang it in he didnt even say how much is was, I had to look at the cash register to see hie much it was then he gave me my $5 bill and I took my change all without him saying a word.. BUT I went in again hoping someone else was working a couole weeks later and sure enough..who was there?....him......BUT...... he was so nice, laugjing joking, very polite and funny. I was shocked. This just goes to show that sometimes even the nicest, happiest, most fun loving people have nad days too. I will never tell anyone the employee's name and am so glad that I hadn't called the owner/manager the next day after I had been in the first time. Sometimes everyone has something gping on in their own lives that is making them sad/mad/happy etc and have a really bad day and dont even realize hiw they are coming accross to other so dont always kidge by a first meeting, that person may not be abke to afford to take an exyra day off and may have just lost a loved one or facing eviction or having utilities cut off ir maybe even can't afford a prescription that they really need that helps woth depression or anxiety. Once he/she walks oit the door if work to go home, they may ne gping home to an abusive relationship or back into the reality if what is happening in their life right now. If I would have complained that first night I may have cost that poor guy his job that he probably really needs so think before reporting someone to their boss at least give them a second chamce to make sire it is actually bad customer swrvice and not just a bad day with extenuating...

Disappointing Experience - Poor Service and Unhygienic Food

I recently visited the Subway at Hearst and I am extremely disappointed. The service was shockingly bad. The staff seemed disinterested and rude, barely paying attention while taking my order. They rushed through everything, made no effort to be polite, and it felt like they couldn't care less about customer satisfaction.

To make things worse, the food was far from fresh. The vegetables looked like they had been sitting out for ages, and the bread was stale. What really concerned me was the lack of hygiene — the counter was messy, and I saw a staff member handling food without gloves or washing their hands. It was honestly disgusting.

I expect much better from a brand like Subway. I won't be returning to this location, and I would advise others to avoid it unless they improve their staff training and food...

“I recently visited a Subway location and was met with a disappointing level of service from one of the staff members. The lady I interacted with seemed unprofessional and appeared to struggle with handling customer inquiries and requests. Her demeanor and lack of customer service skills left me feeling frustrated and dissatisfied with my experience.

As a loyal customer of Subway, I believe it’s crucial for the management to be aware of such instances and take appropriate action to address them. Providing excellent customer service is essential for maintaining the reputation and integrity of the brand. I hope Subway franchise will take the necessary steps to ensure that all staff members receive adequate training and support to deliver exceptional service to customers...