Thai Express Restaurant Kirkland — Restaurant in Kirkland

The workers looked completely exhausted and overworked on Saturday night when we ate there before our movie date. Sad part is, this location only had two employees running both Thai Express and oburger on a Saturday night. The cashier was running back and forth between both counters in an attempt to keep up with the clientele. Our hats go off to the fantastic employees at this location, they both did excellent work and that is the only reason why we are giving this place 2 stars instead of 1.

Just because it is possible to squeeze that workload onto two people doesn't mean you should. Sometimes the pros of paying the one extra employee to be there to pick up the slack when the momentum shifts far out weighs the cons of having to dish out one more minimum wage. The manager must be on another planet if they think that this form of underemployment is maximizing profits in any way. It's a bad look and gives off the impression that the person who is running the place could care less about customers ordering their food on time before making it to their movie. It also showcases a complete disregard on behalf of the owner when it comes to the mental well-being of the workers. The employees weren't complaining at all and were taking it like champs, but it really wasn't hard to see through the tired look in their eyes and the way they were carrying themselves. It took 35 minutes to get our food, way beyond what one would expect with only 4 people in line in front of you. But once again, I wouldn't even think about blaming the employees. We saw two couples walk out after taking notice to the wait time. We almost walked out as well, not because of the wait time.. but for the reason why the wait was long. A manager's negligence shines through way more than negligence on behalf of any employees. Some may criticize the workers at first glance, but the problem runs much deeper than the workers themselves. It's a shame, our pad thais were some of the best we've had at any Thai express so far. We don't think we will be returning though. Next time we want to hit up the colisee, we will eat...

Food was great however both the person taking our order along with the chef did not understand us either in French or English plus they were very rude. Considering the fact that this particular location was right next to the movie Theatre plus the fact Friday and Saturday evenings there are a lot of people going to the movies, they should have staffed it a lot better. One cook and one person at the cash taking orders from many customers. I have no sympathies for any businesses especially franchised ones that do not staff their places properly and likes to do this on the cheap. I can understand Family or very small individual businesses where there are simply not enough resources; but franchises or large scale businesses; to do this, is absolutely inexcusable and unacceptable. Unless there is a change in the staff in the restaurant or action taken by the franchise, I will not go back there - strongly not...

Not my first Thai Express, but my second time here going to see a movie in the afternoon and stopping to eat there around noon, and both times, not impressed. Service was very slow, they are understaffed, they had two people that were trying to take care of both Thai Express and the O Burger. So when one was at the burger, the other was handling boxes. I ordered a Chicken Yellow Cury and some of my Chicken was undercooked or I had a hard time chewing it. I had to spit out a few pieces the last time I went there. I usually take this plate at other thai express, but this one had no taste. I couldn't taste the sauce, it wasn't spicy at all, and usually they have pineapple sweetness that will cut the spicy, but not here.

I give it 2 stars, because the other people I was at said their plates were alright, but mine wasn't. I don't think Ill be going back there again...