Tim Hortons — Restaurant in Kitchener

Absolutely The worst Timmies I have ever been to. The place was littered and dirty as you walk in. The washrooms, well I wouldn't use them. Filthy!! The food... very scarce and what was on display was stale and old looking.Only a few donuts to choose from and they were sad looking. The coffee, I ordered a M dark roasted black coffee as usual. I appreciate that it is always hot and took 10 minutes to cool so I could drink it as usual. No problem there. When I was several miles away and started to drink it well it was without doubt the absolute worst coffee I ever had. It has an old, strong, bottom of the pot taste. It was 3:20 and must have been the same pot as in the early morning. Not to mention it took 3 tries to get the manager to understand that I only wanted a M black coffee. Timmies has really gone down hill since the new influx of management/workers have taken over. Really sad how Tim Horton's have changes after 40 years of good coffee and service. Another loyal customer gone. It is much harder and costly to bring in new customers than to maintain...

There’s this young lady working every evening as I’m getting off work and come through drive thru she’s very racist doesn’t even look at you and mumbles takes the payment then trows the cups then runs away after very long time another Indian guy comes and spills all over me the order which I ignored last time but this place always gives me wrong order which I didn’t make a scene and just ignored drove away since I would’ve gotten late to work but today same thing happened with this girl she repeated the same misbehaviour after mumbling under her mouth ran away after very long time the same Indian guy came and gave me wrong order which I’ve paid for medium iced cup but got small so I just drove away as always cause I don’t want drama but called the store on my way to just make their manager aware of this girl and her misbehaviour but a guy answered and lied that there’s no manager. This should better be fixed and if she doesn’t like to work in drive thru you should better place her somewhere else...

Walked in to the Tim’s went to the counter and said “Hi can I get potato wedges with chipotle please” the worker replied back “ 2 wedges?” I said “no thank you just one with chipotle” she then proceeded to punch in 1 wedge with 5 ketchup??? After I paid she then turned around and another woman told her there were no potato wedges at all that day and tell me to get something else. The lady then asked me what else I want and I replied “ill just have a cinnamon raisin bagel with butter please” she said okay then proceeded to take a three cheese bagel and put it in the toaster. At this point I just gave up I didn’t care I just wanted food and to leave. Then I hear her screaming at the top of her lungs “bagel with butter bagel with butter” points at me and hands me my bagel. I leave open my bagel and it’s a 3 cheese bagel with herb and garlic cream cheese no butter in sight. This just...