Pizza Salvatoré — Restaurant in Lachute

This was my first time visiting a Salvatoré Pizza restaurant, and unfortunately, it was a frustrating experience. I ordered a Roquette/Proscuitto pizza, assuming like in most restaurants that it would come fully prepared. Only afterward when opening the pizza did I learn that customers are expected to add their own condiments. Apparently, this is mentioned online, but there is no signage in the restaurant, no mention on the menu, and no explanation at the counter. Nothing indicated that this was a self-serve model.

As a first-time customer, I expected the staff to explain how it works, not to assume I already knew. Instead, one employee kept repeating, “It’s on the internet,” in a condescending tone as if I was supposed to automatically know. Another staff member called the owner, who refused to offer any partial credit for the condiments. I wasn’t asking for a full refund, just fairness.

If you want customers to return, you can’t take for granted that everyone is familiar with your system. Better signage and respectful service would...

The food at Salvatore is good, just good. We liked the ultimate poutine, but it's no longer on the menu. The pizza is not the best quality for the price.

The service is absolutely terrible in my opinion. We would order online for pickup and show up at the time they say the food is ready only to find out our order is not ready and the employees are in no rush to make our order. We often waited 20+ minutes after the pickup time to get our order. Ordering directly there wouldn't change anything, it would take 15+ minutes to make a poutine while we were the only clients in the restaurant (didn't look like they had online...

First time eating here. Friendly service person explained the menu and pointed out you can save $10 off a medium pizza by ordering on-line. Quick app download, ordered our pizza and had hot, fresh food within 15 minutes.

Dining room not fancy, but clean and bright. Both pizzas were excellent. Yes, we have eaten at more than five other places serving pizza in Lachute, but this was better. Onion rings not very crispy.

Will definitely come again. Make sure you download the app to make life easier.

Side note: This is a Quebec-based company founded by an immigrant and his French-Canadian spouse. ...