Karoun — Restaurant in Laval (administrative region)

I will give 5 stars for the food and 3 stars for the service.

We were ten people all ordering different items from the menu. Everyone said their food was delicious. I had the shish taouk and it was perfect. The salad was ok.

Like I said we were 10 people and we went for lunch on a Wednesday at 1:00. The restaurant was packed and there was only one server.

One server who was running around like crazy serving about 35 people including two large groups because our table was 10 and the table beside us was also 10 and then there were several other tables of 3 and 4 people. We made reservations so it's not like we just showed up.There was another person but all she did was sit at the cash and take payments.

When I looked at the reviews many of them said long waits and long service time, but it was truly ridiculously long. It was over 20 minutes after we arrived that the server even came to our table. It took a semi long time to get our food after we ordered, and after we were finished the main course we were never even asked if we wanted coffee or dessert. Then we kept signaling for the service to bring our bills, and again it took a very long time until she said to just go pay at the cash register. A business lunch should not take 2.5 hours!

So if you are looking for a long leisurely lunch then you will definitely be at the right place!

Otherwise beware. Delicious food, but...

Empty restaurant, but we had been served slow, jammed our table to another very long one, full of ppl 60 $ for tasting menu usually used to be generous portions, but not now ! 😞 we were 6 ppl - all asked for this option .. very small bowls of pickles and olives combined and hummus, baba ghranuos only 1-1 for 6 ppl..? Tabouli tasteless, almost no tomatoes inside. Tablee nayye was excellent. Main grill platter arrived almost cold !!! Again very small amounts of meat for 6 ppl ! Other table got it sneezling and smoking their grilled pan.. ?? Why different treat..?! We had to ask constantly for water, or onion or garlic mayo.. etc WHILE EMPTY RESTAURANT! Worst came at the end, we got Overcharged! Not only the 40 $ Ksara wine turned out 46 $ , but the whole bill was around 80 bucks more! .. ???!!! As ppl having Ramadan or Fasting, one would think that a costumer at the Empty restaurant would be treated a bit better, or AT LEAST FAIR!! Too bad that for 6 ppl 1 bottle of wine, half bottle of arak the table was like empty and 600 $ was charged..😬 The tasting menu included dessert too, we had to asked about it, to bring it to us. WTF Saddest thing, we used to enjoy this restaurant so much, it was shocking 😲 😯 why was it sooo different this time? When we were only 2 ppl tasting menu was almost the same amount what we received for 6 now !!! And used to be...

TERRIBLE SERVICE: waited 15 minutes for menus, only got them after I hunted down someone and asked. After getting my Corona without a lime or lemon I asked for one... never got it. They usually give olives at the table while you wait for your food, didn't get it, then asked for it, still never got it. Never got water, I had to walk to the bar with 4 empty glasses and asked the owner's wife for water. Waiter never asked do you need anything, is everything ok, he would come, drop off a bag of pita and bolt off seemingly almost hoping we wouldn't ask for something. Waited forever to get my bill, went to the cash to pay and the young girl behind the counter texted for 2 minutes before acknowledging me. Also, I know this sounds terrible, but I saw it: One table left a 1/2 craft of house wine on the table, I saw the busyboy and guy behind the bar talk and then recycled it for the next person to order a house wine. Good: Food, if you get it hot, they also gave out the food to the table at 5 minute intervals, so some people waited before the others got food, after a while we told them eat as their food was getting cold... Problem with this place is they think they give good service, but they...