A&W Canada — Restaurant in Longueuil

★☆☆☆☆ Worst A&W Experience – Unprofessional & Disgusting

This was one of the worst fast food experiences I’ve ever had. First, I clearly told the staff not to include a specific ingredient because I have a dietary issue. They ignored my request, gave me the wrong burger, and when I asked for it to be fixed, they refused—no apology, no help. They just threw it in the trash like it was my problem.

To make things worse, the staff was rude, used inappropriate language, and I even felt like I was being bullied just for asking them to correct my order. No one should be treated like that for simply asking to have their food made properly.

The place itself is filthy—tables are always sticky and dirty, the garage area near the plants smells awful, and there are bugs everywhere. In one of our burgers, we even found a fly (🪰) INSIDE the patty. That’s not just gross—it’s a serious health hazard.

If you care about hygiene, respect, or basic customer service, avoid this location completely. This place needs new management, health inspection, and training on how to treat people...

I got burgers and other items from here for 5 people. We all got food poisoning. The entire place should be shut down and I regret not asking for a reimbursement when I saw where they put their hands and how the food was handled. This place needs to be inspected as I’m more than 💯 certain they will not be standard requirements to even be functioning, I don’t even care about the old decor it’s about the level of cleanliness in the area the food is made that had me concerned about the quality of food. It’s not the employees fault the chain should implement basic rules and...

A&W as a whole is great. I personally like the onion rings and thinks it goes great with the Teen Burger. That being said, when it comes to the food and consistency of it, this franchise is up par with expectations. They have been part of the neighborhood for quite some time now and it shows as you can see the the bathrooms would need a bit more than a paint job. At peek times, I have witnessed service that is slower than what would be expected from a...