Tim Hortons — Restaurant in Longueuil

Sometimes I get lucky with a decent service at a Tim Hortons but usually I'm not, and this was the case of this morning. I placed a mobile order and showed up at the drive thru for pick up. My surprise was that they were out of cappuccino ice, because they had NO ICE. I had paid with my app, and they could not refund me, so they offered something else in replacement. Offered some soft drinks, but the 2 first we chose were also sold out, got a diet coke in the end. One of the donuts we chose was also not available, but a replacement for that was not painful. After choosing all that, we were told to park in the back and they would bring us the food, once ready. Took over 20 min for us to get what we didn't want. In summary, we started the day not...

Whats up with the new staff....? My coffees and teas are always cold... they cant hear what I tell them.. sometimes even though I repeat something that I want changed with my order they don’t do it... I don’t want to be the rude client complaining every time, but it has to change... like, if i say extra lettuce, please put extra lettuce. Even my iced capps taste different now. I used to spend a lot of money there, I loved the service! Its been a while that the new staff is here so they’ve had plenty of time to learn... they are nice people, but getting the orders right and fast - not good at that :/ also I always end up with the oldest timbits or...

Ordered steak and cheese panini with extra vegetables. Grilled vegetables that is. Not only was I not served any grilled vegetable in my panini(tomato and lettuce instead), but at no time I was told they had no more grilled vegetables... When I tasted it, I realized it and asked for reimbursement. They refused and offered a cheaper sandwich to replace the first one. Oh, and the latter only had 1 slice of ham and 1 slice of bacon. Very disappointed by their service. This could have been all avoided if they had notified me they had no more grilled vegetables at the...