Restaurant Cucina Di Papà — Restaurant in Mascouche

VERY DETAILED REVIEW! I have never ever experienced something like this at a restaurant. To the owner, first, I am not Mrs. Nardi. Please stop constantly assuming (as you do in your replies). You have also now changed your reply to a nicer one (see my photo with his original reply where he states I'm being a princess and he isn't my husband and doesnt have to obey to me amongst other inappropriate comments). This is EXACTLY what I'm referring to when I say no professionalism, can't handle situations in a proper manner at all and is still blaming the customer. I wasn't rude to you, i asked for more cheese please, i NEVER said I was Italian and wanted more cheese and nobody asked for free cheese we said we'd pay! If you would of LISTEN PROPERLY or COMMUNICATED with me instead of assuming and being disrespectful for nothing this review wouldn't be here. You both decided to be rude and your original reply reinforces what I'm saying.

Firstly, I'd like to invite you all to see how this owner replies to negative reviews. Only excuses, extremely rude, blames the customers for everything and takes no ownership. Expect the same attitude if something doesn't go right while you're eating in their restaurant.

I will start by saying our waitress was very nice! We were a group of 16 reservation at 7:30pm seated just before 8. We knew the restaurant had real parmesan because my insalata di rucola was served with it. We wanted real parmesan with our main courses (we didn't want the fake sweet cheese served on the tables). When my mother asked the waitress for real parmesan on the side (she told the waitress she was willing to pay the extra) she came back saying "we can't sell extra we don't want to run out of parmesan cheese for the rest of the week."

Let's be clear, were not asking for a brick of cheese, we're asking for extra to accompany our plates and are willing to pay; this will barely make a dent in a brick of parmesan. They ended up bringing a TINY bowl (pretty much the size of a soya sauce bowl in sushi places, TINY!) saying this was the best the could do (for a group of 16). I got up and went to the counter and asked "Can we have more of the real parmesan please? We're a table of 16, and the amount of cheese we got isn't enough for those who want." I'm thinking maybe about 2-3 more of the TINY bowls would of been fine, nothing unreasonable.

The guy behind the counter (who I think is the owner) seems to think it's respectful to waived his brick of cheese at me after I said we needed more. I told him "We're all spending money in your restaurant, it's insulting to be given this much and you're there just waiving your brick of cheese at me?" This lady behind the counter (dark hair) literally rolls her eyes at me and says to me in the most arrogant way possible "ok we'll sell you the brick for $30 then." If you're willing to sell the brick for $30, why weren't you willing to provide extra cheese (chargeable) to us then? They were so disrespectful and rude. This just comes to show the type of behaviour and thought process they have.

My sister then decided she would go speak with them (nicely). The guy behind the counter proceeds to tell her THAT I WAS ARROGANT, that it wasn't clear, and eventually tells her that they thought it was for 1 person (I was literally at the counter just before saying we would like more please because it wasn't enough for a group of 16). They do not know how to handle situations professionally at all. They do not have any concept of customer service or understanding of how to interact properly with customers. First, Why are you calling your customer arrogant? Second, instead of making useless comments, you should focus on being polite with your customers.

Misunderstandings happen, however, as an owner make sure your approach is good. There's a way to communicate without being disrespectful.

P.s. to the owner, don't bother replying to my review. I already know you'll say a bunch of irrelevant things, blame us and will take no ownership. I don't think you need to further publicly...

Hello .. I saw the post you sent to daughter and told her to ask the lady who organised the group of 16 people on friday night ..what she thinks .. well first if all I thanked the waitress for her service and patience..but I told her also that the owners lack proffesionalism.. because:1- when I asked for the real parmasen cheese and willing to pay extra she came back to tell me "we can't ..we might not have enough for the rest of the week" . This is not something you say to your customers ... this is one of the examples that you as an owner lack of proffesionalism. 2.You are also rude .. even though you thought my daughter was rude . You were rude by telling her to buy the bruck for 30$.That's laughing at her and me ... When I left I thanked the waitress and told her I was sorry . 4 But now seeing your attitude on the posts I'm happy have said sorry to your waitress which is part of your family. .. 5.But don't feel the same for you .. well actually. feel sorry that you have an attitude which doesn't fit with the buissiness you have. Members of my family have and had restaurants and would of never ever act like you did . 7 So finally the Lady that organized the group of 16. (ME) has a change of heart about your restaurant after seeing the...

This italian restaurant is a hidden gem in Quebec. The place reminds me like my mom home made cooking. Everything here is just so good. With friendly staff. It is a little pricey but it is worth it, just because the quality of food is just that good. Everything here is made from scratch. For me, I recommend either their great choices of pizzas or there lasagna. Another plus for this restaurant is that they have he soda drink Brio. If you live near by they do order pickup and do Uber Eats. ( as of January 2020 ) I do recommend to make reservations to this restaurant, it does fill up fast Friday, Saturday and Sunday and they only do 2 service. For any Italian food lovers this...